Senior Manager – Client Services Operations (100% remote)

작업 내용

Senior Manager – Client Services Operations

Description of Unit:

• The Project management team is part of Cactus Life Science – Scientific Services portfolio.
• The team collaborates intensively with several internal and external stakeholders including Pharma clients, Client services team, Business excellence team, Operations and various other stakeholders.
• The unit focuses on planning & execution of projects and responsible for financial accounting of the projects.

Description of the Position:

• Senior Manager – Client servicing operations is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/medical communication projects.
• The person will be leading and managing the project management workstream within the company in line with the company’s strategy & business visibility. The position holder will be leading and managing a team +10 project managers. Hiring responsibilities are also included.
• The position holder leads the management of diverse stakeholders, ensures full visibility of on-going project’s progress, supports delivery of engagement and associated outputs, supports the team in day-to-day project management and delivers high-quality deliverables.
• The position holder also engages in client communication as a part of status summary calls, trains new inductees into the project management team, enhances knowledge repositories by codifying process SOPs, leads new technical initiatives in line with Cactus Life Sciences push towards a more technology-enabled workspace

Responsibilities:

Project Management:

• To bear the onus of delivery of the project and ensure a smooth flow of information to meet customer requirement
• To build a strong working relationship with client and the internal team which would help achieve business targets
• End-to-end project management from project initiation to closure by understanding the scope, determining the resource and developing the project schedule
• Set and develop the operational aspects of the project, develop and monitor timelines, milestones and project metrics
• Project timeline & cost management: Effective and efficient management of assigned projects to complete projects on time and within the budget.
• Risk Management & Mitigation: Identify the risk associated with the project and form a mitigation strategy with help of cross functional team for smooth operations
• Prepare weekly and monthly reports for the senior management

Collaboration:

• Works closely with and as part of project teams
• Establishes and maintain efficient working relations with all internal & external key stakeholders
• Participates in project movement activities, support team initiatives & objectives. Identify and recommend process improvements and initiatives
• To facilitate resolution of any issue by interacting with cross-functional team

Process:

• Responsible for project execution and closure on time and according to the plan within the requested quality specifications
• Ensure established policies and procedures of the organization are followed
• Monitor capacity utilization on projects
• Audit project documentation on SharePoint and close projects to ensure compliance
• Maintain and monitor operational database/tools (SharePoint, Datavision etc.)
• Expertise in project management and ability to integrate new SOPs and trainings on tools to be used during all steps of managing the projects.

Financial Management

• Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference
• Maximize PO utilization by recommending tactics for clients
• Monitor scope changes and work with respective account manager/sales colleagues to close the loop with respective clients by raising change requests
• Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.
• Meet all monthly reporting/business metrics/KPI requirements and manage internal processes.

Qualifications & Requirements

Qualifications:

• University Degree in Life Sciences/Pharma (MBA Preferred)
• 8+ years of experience in expanding roles in with substantial project management experience within Pharmaceutical industry
• PMP certification preferred
• Understanding of project management tools such as knowledge of MS Office, SharePoint, MS Projects. Knowledge of Datavision & Pub Strat tool is a plus
• Management and/or leadership experience is preferred

Knowledge, Skills & competencies

• Works independently, with high guidance in only the most complex situations
• Excellent written and oral communication skills in English
• Ability to network and communicate across diverse functions
• Rigorous and able to deal with ambiguity and conflicting priorities
• Problem solving abilities and a can-do attitude
• Highly diligent with close eye for detail