Site Reliability Engineer

About NortonLifeLock:

NortonLifeLock is a global leader in consumer Cyber Safety. Bringing together decades of experience in cybersecurity and identity theft protection, we are the consumer ally in today’s connected world. NortonLifeLock solutions are powered by one of the world’s largest civilian cyber intelligence networks allowing us to help protect against advanced online threats. Nearly 80 million members and customers in more than 150 countries trust us with their personal information. We’re dedicated to making it easy for them to keep their connected lives safer while helping to secure their devices, online privacy, identity, and home and family needs.

Learn more at NortonLifeLock.com

About the Role:

A SRE works as a member of a 24/7 global team. Collecting sufficient data while responding to alerts from monitoring systems to separate noise from actionable alerts and collating information, providing to the next level engineer is a day to day function. Triage all incoming requests and directing them to the right group is critical. Providing support for Level 2 engineers, application owners as needed and being available to assist during incidents is expected. Support Infrastructure and automate repetitive operational functions. The engineer would be part of a follow the sun model team and will be working on shifts based on their time zone.

Responsibilities

• Respond to critical Application Alerts

• Maintaining high-quality monitoring tools

• Start and lead technical troubleshooting sessions

• Incident Management, Change Management and Release Management.

• Research and investigate production application defects and provide solutions for resolution

• Research and investigate production system incidents

• Assist with creation and tuning of monitoring tools

• Document and communicate progress on resolving issues

• Communicate regularly with globally dispersed teams

• Build relationships with external teams, and resources

• Follow established team processes for partner communication

• Assist with testing and validating production applications

• Quick learner.

Qualifications

• Basic knowledge of Azure and/or AWS

• Experience with Rundeck/Ansible and Jenkins.

• Ability to automate small daily repetitive tasks.

• Experience Developing and maintaining small standalone Apps.

• Basic Familiarity with LINUX / Windows Operating Systems

• Clear understanding of software development lifecycle methodologies.

• Experience with Oracle Database query tools, including the ability to write moderately complex SQL queries

• Understanding of Client/server/database architecture

• Able to articulate strong stance for product quality and customer satisfaction, balancing business goals and commitments with quality objectives

• Excellent verbal and written communication skills

• Must be able to work effectively in globally distributed team structure

• Experience of 2 plus years with server and application monitoring tools (Nagios, Splunk, SumoLogic, Sensu, etc)

NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO posterand supplement.

NortonLifeLock is a global leader in consumer Cyber Safety. Bringing together decades of experience in cybersecurity and identity theft protection, we are the consumer ally in today’s connected world. NortonLifeLock solutions are powered by one of the world’s largest civilian cyber intelligence networks allowing us to help protect against advanced online threats. Nearly 80 million members and customers in more than 150 countries trust us with their personal information. We’re dedicated to making it easy for them to keep their connected lives safer while helping to secure their devices, online privacy, identity, and home and family needs.

Learn more at NortonLifeLock.com .

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• LifeLock identity theft protection is not available in all countries.