Sr. Research Desk Specialist

작업 내용

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.

About the Role:

IDC is the most respected global technology market research firm operating in over 110 countries worldwide. With customer success at the core of IDC’s strategy, our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

Amplify your career with the world’s most recognized leader in IT research and advisory services and join a dynamic environment where your passion for customer experience is expected and appreciated.

The Sr. Research Desk Specialist will be the frontline for IDC’s customer experience, helping ensure our valued customers are supported and assisted along their IDC journey. The position will also be focused on assisting IDC account teams with client needs and support.

What You’ll Do:

Partner with our clients to deliver high-value outcomes and experiences by:

• Supporting all IDC customers via real time chat during US hours i.e. 6:30PM -3AM IST
• Having a firm grasp of internal systems, accounts, and routing/escalation procedures for various customer types and needs
• Holding an ongoing knowledge of IDC products and services, coverage areas, and basic inquiry trends
• Ability to analyze client requests and quickly determine the best way to resolve with the appropriate resources
• Comfortable working across teams, business groups and management levels
• Supporting internal colleagues with account-based research and calendaring needs
• Participation in internal, on-going learning sessions

This is a highly visible, fast paced, and dynamic position that affords growth potential and plays a core part of IDC’s strategy.

What we’re looking for:

• Ideally 3-4 years’ experience in customer successor academic library environment
• Impressive communication abilities
• Bias for action
• Experience working for or with technology suppliers
• Passion for technology
• Unabashed attitude towards customer relationships
• Ability to work collaboratively in a team environment
• Strong time management and organizational skills
• Ability to be innovative, flexible and comfortable with change
• Proficiency in written and spoken English
• A bachelor’s degree is required, preferably in Information Technology, Business, or Library Sciences

This position is based out of Bangalore working U.S. office hours.