Technical Support Engineer

☞ NetApp

전망: 109

갱신일: 06-05-2024

위치: Chennai Tamil Nadu

범주: 정보 기술

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Job Summary

Tech Support Engineer
Spot By NetApp is a dynamic and fast-growing business unit, part of NetApp’s Cloud division.
With innovative technology and a cutting-edge algorithm, Spot analyzes trends in each of the various cloud providers’ markets and takes actions in order to provide our customers with an optimized and cost-efficient environment. By that, and numerous other features, Spot by NetApp is revolutionizing the cloud computing industry, our vision is to optimize the way DevOps and R&D teams consume cloud computing. We’re looking for experienced and motivated technologists who align with our values and possess a unique balance of technical depth and strong interpersonal skills.
In this position, you will be responsible to combine your technical knowledge with customer-facing skills to deliver high-quality solutions to customer issues, through email and chat. You will be a key member of the Global Tech support team and act as a trusted advisor to our highly technical end users. Our team is full of employees who are passionate about cloud computing and believe that world-class support is critical to customer success. Join our awesome team and be a part of something truly great!

Responsibilities:
Online interaction with our customers all around the globe
Provide support by mail and online chat: troubleshooting assistance for customer issues, integrations, and relevant problems; Training customers for better use in our system, understand application architectures and software integration
Proactively anticipating and resolving incidents
Work closely with other departments such as R&D, Sales, CS etc.
Job Requirements
At least 2 Years of experience as Technical Support, preferably in global B2B-focused SaaS
Bachelor’s degree in a relevant technical discipline
Solid written, verbal, interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Experience with at least one cloud provider (AWSGCPAzure) – preferred
Familiarity with Container technologies - preferred
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마감 시간: 20-06-2024

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