Technology Support Operations (GTS)-Engineer I

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

Job Summary

Job Description

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role whereyou will provide first level support for FICO IT infrastructure” –Senior Manager, GTS Operations

What You’ll Contribute

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve/escalate issues within agreed SLA/OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

What We’re Seeking

• Competent in working as system administrator in linux environment.
• Basic knowledge about Application Support/PAAS/IAAS/SAAS.
• Basic knowledge of Linux/Unix Administration/ Active Batch/ SQL & Oracle Databases/ Networking.
• Basic knowledge about Cloud computing / AWS Platform.
• Basic knowledge of scripting.
• Excellent verbal and written communication skills.
• Ability to work well under pressure following defined processes.
• Ability to organize multiple priorities while paying exceptional attention to detail and quality.
• RHCSA/RHCE certification /ITIL certifications are desirable.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Highly competitive compensation and rewards.
• Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people – just like you– who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfill your potential at www.fico.com/Careers

FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.