Xerox is Hiring Team Leader at Chandigarh_ IT Park

☞ Xerox Technology Services India LLP

전망: 101

갱신일: 06-05-2024

위치: Chandigarh Union Territories

범주: 컨설팅 / 고객 서비스 생산/조작

산업: Analytics KPO Research

수평: Team Leader -(NonTechnical)

직업 종류: Full Time, Permanent

경험: 5 - 10 years

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작업 내용

Roles and Responsibilities

Xerox (NYSE: XRX) makes every day work better.We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more atwww.xerox.comand explore ourcommitment to diversity and inclusion.


Job Profile:

Managing team of Process Associates & Ensures Service Level Agreements & KPI’s are constantly met.
Leading Continuous Quality Improvements & Initiatives for business Growth.
Enabling team members with skills to improve their Morale, product knowledge, and communication skills.
Good Communication skills both written and verbal.
Formulate strategic and operational objectives
Help the organization’s processes remain legally compliant
Liaison with Cross functional Teams /Dept. to draft processes /Procedures.
Identify Areas of Improvement and take necessary action.
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
Optimum Leave Management to ensure Self & Team Members Work Life Balance
Knowledge Sharing - Share updates & feedbacks received from client with team.
Excellent in Drafting Operational SOP’s in line with ISO requirements.

Experience:

6+ years
Minimum 2 Years as a Team Leader or similar role.
Experience in handling International businesses & clients. Should have been in a role which involves direct client interaction both verbal & written.

Profile Requirements:

Technical skills:

Mandatory:MS Suite (Word, Excel & PowerPoint)
Presentation Skills

Important:Quality Certification – TQM /
Six Sigma / Lean Management

Good to have:Exposure in Leading L&D Function.

Educational Requirements:

Mandatory:Graduate

Important:Postgraduate in Commerce, Mgt,
or other related fields

Good To Have:MBA or Diploma in People Management


Other Requirements:

Important:Backend (Non-Voice) Process Team Management
Strong communication and influencing skills
Ready to Support 24*5 Shifts & Weekends/Public Holidays as per business Need.

Important: Leading Quality Improvement Function
Handling International Clients Communication & Management.

Good To Have:Accounting Procedures
Knowledge of data validation
Other Languages (regional / international)


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore ourcommitment to diversity and inclusion!People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@ xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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마감 시간: 20-06-2024

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