Kraft Software Solutions - CRM Dynamics Specialist

View: 101

Update day: 28-05-2024

Location: Nasik Maharashtra

Category: High Technology IT - Software

Industry: Software Development Technology Information Internet Media

Position: Entry level

Job type: Full-time

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Job content

Job DescriptionResponsibilities :

Designing, configuring, and customizing CRM Dynamics modules to meet the specific needs of services, claims, and customer support teams.
Collaborating with cross-functional teams to gather requirements and develop solutions that streamline services, claims, and customer support processes.
Implementing best practices and industry standards in CRM Dynamics to optimize system performance and ensure data integrity.
Creating and maintaining documentation related to CRM Dynamics configurations, customizations, and integrations.
Providing technical support and troubleshooting assistance to end-users, resolving issues and ensuring smooth system operation.
Conducting training sessions and workshops to educate users on CRM Dynamics functionalities and best practices.
Staying up-to-date with the latest CRM Dynamics updates, releases, and trends, and recommending system enhancements to improve business efficiency.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience working with CRM Dynamics, specifically in the areas of services, claims, and customer support.
Strong understanding of CRM Dynamics architecture, modules, and customization capabilities.
Proficiency in configuring and customizing CRM Dynamics entities, workflows, forms, views, and reports.
Experience with CRM Dynamics integration with other systems and third-party applications.
Knowledge of services, claims, and customer support processes, and ability to translate business requirements into CRM Dynamics solutions.
Familiarity with data migration and data cleansing processes in CRM Dynamics.
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve system issues.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Relevant certifications in CRM Dynamics (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate) will be an added advantage.

(ref:hirist.com)

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