Lead Engineer SailPoint

Primary Responsibilities:

• Participated in all SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
• Experience in User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
• Hands-on with aggregation, workflows, tasks, forms, rules, and roles.
• Administration of LCM workflows for On-boarding, Transfer, Off-boarding, and Emergency Termination process.
• Execute day to day application maintenance, monitoring, processing, and user support for multiple SailPoint related activities.
• Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits.
• Familiarity with Role Based Access Control (RBAC).
• Provided use cases and business processes for support groups on role, entitlement, provisioning.
• Established standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
• Implementation and configuration of connectors between Identity and in-scope applications.
• Implemented Access Certification, Automated Provisioning and Governance aspects of IIQ.
• Develop complex workflows and service adapters in the SailPoint Identity IQ configuration interface.
• Managed client requirements and configure SailPoint connectors.
• Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
• Included the improving Identity and Access Management (IAM) capabilities by controlling access to
• Working with client post implementation for user testing, debugging, support, and maintenance.
• Strong development experience in implementing the LCM events workflows, rules and custom reports.
• Experience on preparing the product documentation, test cases, test plans and support process.
• Effectively manage escalations to resolution.
• Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
• Investigate root cause for identified problems and recommend solutions.
• Develop and implement solutions for defects and when appropriate collaborate with IAM engineering team on solutions.
• Define requirements for and/or develop automated monitoring and alerting solutions to drive performance and availability.
• Be aware of system-wide changes and application deployments that might impact application availability for users.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Partner with other regional teams and services owners to share and promote best practices and lessons learned.
• Drive customer communication during critical events and lead retrospective meetings.
• Drive root cause investigation implementing any learnings or improvement opportunities.
• Experience with Vulnerability mitigation and patch management.
• Assist & own the preparation of end user support documentation and knowledge
• Proactively plan for upcoming changes.
• Inform and train all support teams on new/changed processes/services and drive operational process rigor
• Partner with TR technology teams and Business Unit stakeholders to ensure a holistic technical approach across technologies.
• Support engineering initiatives related to our domain consolidation and migration programs.
• Strong working knowledge of ITIL Incident, Problem and Change Management disciplines

Required Skills & Qualifications:

• 10+ years with SailPoint Identity (IIQ) 6.x & 7.x, including Life Cycle Manager (LCM) and Compliance Manager (CM), all SailPoint IIQ modules along with administration and upgrade experience.
• Minimum 7+ years relevant experience on SailPoint Identity Now to include implementation, governance, and custom connector development
• At least 7+ years leading SailPoint Identity implementations (hands on) including - Application onboarding - Customizing workflows, rules, and reports.
• Development of custom rules to setup continuous certification for access review of all users, Role composition certification.
• Strong hands-on scripting experience, preferably Python, node.
• Familiarity with other IAM products
• Contribute to eminence activities, such as automating manual tasks performed by SailPoint Administration team.
• Strong troubleshooting capability & experience related to IAM technology
• Experience in gathering SailPoint requirements, completing attribute mappings between source systems and SailPoint IDN, executing integration testing
• Experience in Test, implement, and document workflows, custom connectors, and other custom software to meet client requirements.
• Assisting with management of project scope, schedule, status, and documentation.
• Worked with various application teams to establish connectivity (Top-secret, AD, e Directory, workday, salesforce and ServiceNow)
• Implemented Self-service feature, Password management feature, Provisioning feature and forgot password change in SailPoint.
• Collaborate with business data owners to develop and implement access policies governing access to confidential and other business data.

Leadership:

• Coach and mentor team members.
• Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks, and benefits.
• Participate in change initiatives by implementing new directions and providing appropriate information and feedback
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers.
• Change oriented –actively generates process improvements; champions and drives change initiatives; confronts.
• Ability to work with global teams, act independently and as part of a team
  
  • Apply values, policies, procedures, and precedent to make timely, routine decisions of limited, clear choice
• Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

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