Manager Process Effectiveness

JOB SUMMARY

Manager Process Effectiveness

• Primary Location: Mumbai

RESPONSIBILITIES

• Assist the Head Strategy and Process Governance India, in identifying, prioritizing & execution of Project Management /Process improvement initiatives across all segments, a key focus area for the bank
• Work with the Regional and Country Business Heads to identify and drive process effectiveness initiatives
• Actively identify and take ownership of process improvement and automation opportunities utilising process improvement techniques such as Lean, Six Sigma, Business Process Management Systems, and process automation tools.
• Initiate processes which are non-existent and / or review and identify process improvements/ gaps & rollout the same in the impact areas such as Customer & Frontline Experience, Cost Reduction / Revenue Generation, Automation & Risk Mitigation etc.,
• Own end-to-end delivery of transformation projects deployed in various channels within the bank
• Project Management - Work with in-country/Subsidiary teams to drive cost efficiency programme at the Organisation level and own delivery of high impact cost reduction revenue generation projects
• Partnering with Country/GBS teams on policy revisions, identifying gaps & implementations.
• Identify opportunities for improvement and makes constructive suggestions for change. Target quantifiable outcomes (Productivity, Cost, Revenue etc)
• Create Business requirement documents

Strategy

• Support Head Strategy in identifying, prioritizing & execution of Project Management /Process improvement initiatives across all segments
• Drive key project which are on strategic priorities for the organisation

Business

• Work with the Regional and Country Business Heads to identify and drive process effectiveness initiatives
• Identify project which are key business enabler and work with Business stakeholders on simplification of key process

Processes

• Actively identify and take ownership of process improvement and automation opportunities utilising process improvement techniques and process automation tools.
• Understand various processes and implement process efficiencies initiative across multiple segments within the Bank

People & Talent

• Promote and embed a culture of openness, trust and risk awareness, ethical, legal, regulatory and policy compliant conduct is the norm.
• Collaborate, share learnings, and act on opportunities within the Process Effectiveness Team

Risk Management

• Ensure issues, risks and interdependencies in process improvement initiatives are identified, managed, and resolved via discussion with stakeholders and appropriate escalation process
• Drive process improvement initiative in line with Risk Framework of the organisation.
• Maintain Project Document Repository

Regulatory & Business Conduct

• Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines, Group’s policies and procedures, and the Group Code of Conduct.
• Take personal responsibility for understanding the risk and compliance requirements of the role.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.

Key stakeholders

• Country Management Team
• Segment Heads
• Process Owners
• Change Agents

Our Ideal Candidate

• Post graduate degree with at least 7-8 years of experience in Banking.
• Should be preferably a Lean Six Sigma and/or PMP certified
• Hands-on experience in process re-engineering / change management projects
• Is proficient in agile project management methodologies, and experience implementing various tools/ approaches in a business context to deliver change excellence
• Should be a team player with strong analytical, interpersonal and communication skills; ability to liaise effectively and tailor communication with key internal stakeholders across various levels in the organization.
• Strong understanding of the operational environment, processes, and risk management / controls within the banking industry which includes regulatory governance requirements
• Excellent verbal and written communication skills as well as presentation skills
• Must be a highly motivated and energetic team player; able to work collaboratively and motivate others to achieve high standards.
• Self-motivated, flexible, and adaptable; able to work in ambiguous situations
• Need to have a good understanding on Banking regulations and policies

Role Specific Technical Competencies

• Six Sigma
• Project Management

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers