Manager - Service Assurance

☞ Tata Communications

View: 106

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Telecommunications

Industry: Telecommunications

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Job content

Key Objective / Purpose of Job:
  • Part of Professional Service team for Amazon Connect Contact center platform for TCL, Objective is to provide custom solution & to enhance the features in platform by customization.

Major Activities:
  • Custom Solution Design, RFP, Contact Flow Development, CTI integration Amazon Connect, Chat Bot development, Salesforce/SNOW API integration to read and upload data, Analysis/feasibility study & preparing scope of work.

Essential Qualifications:

BE / B. Tech (Computer Science or Telecommunication) / MCA.

Requisite Skills:
  • Skill: Java/j2ee, SQL-Server, Open CTI, Salesforce integration, Service now integration & custom CRM integrations, CCP customization, Strong Understanding of Contact Center Solution, sound understanding of Web services (SOAP & REST), Call Centre solution experience, XML, CRM & payment gateway applications knowledge.

Broad outline of the Role
Technical
  • Lambda , Amazon Lex ,S3, EBS, EC2, Security Groups, VPC, ElastiCache, Redshift, RDS, Elastic, Kinesis Data, CloudWatch, IAM Java/j2ee, node.js, Python, Dynamo DB, SQL-Server, CTI Development, Understanding of Web services (SOAP & REST), XML/VXML/CXML, CRM applications (Salesforce, Service now & etc.), payment gateway integration knowledge.
Functional
Strong Understanding of IVR and CTI application in Amazon Connect Contact Centre Solutions, Customer Management,
Purpose - Broad objective of the role
Behavioral
  • Customer Centric /People Centric
  • Business acumen
  • Ability to withstand pressure in handling projects
  • Excellent analytic/logical thinking.
  • Quick learning.
  • Good written & communications skill.
  • Good to support customers.

Work Experience
  • More than 3-5 years of experience on Software development in java/j2ee, web services (SOAP & REST), CTI, Dashboard Design on Amazon Connect, salesforce Open CTI and Lightning Development, Amazon Connect, IVR (optional) & payment gateway integration.
Certified AWS Solution Architect Added Advantage
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills


Job Segment:Service Manager, Telecom, Telecommunications, Developer, Computer Science, Customer Service, Technology

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Deadline: 20-06-2024

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