Mega Hiring : Service Desk: International Support

☞ Outpace Consulting Services

View: 111

Update day: 06-05-2024

Location: Gurgaon Haryana

Category: Other Information Technology Serving / Cleaner / Maids PG / PB / Reception Event

Industry:

Salary: ₹2,50,000 - ₹6,00,000 a year

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Job content

Job Description

We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days)


Job Location : Gurgaon


Sal : 2.50 to 6.00 LPA


Please Call Delilah @ 7058721922

Language: Proficient in English (Read + Write + Speak )


Role purpose:


Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests


Roles and Responsibilities


  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.


Desired Candidate Profile


  • 1-4 Yrs of experience in Service Desk
  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LANs, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Knowledge and understanding of end user requirements
  • Strong customer service orientation Self-Starter
  • Good listening skills & Ability to analyze and solve technical problems
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills


Key Skills

BPO

Laptop

L1 Support

OS

MS Exchange

US Shift

DNS

Windows

Voice Process

Office 365

Troubleshooting

DHCP

Mac

Active Directory

US Process

Customer Support

Inbound Voice

Desktop

Service Desk

Technical Support

Operating System

International BPO

Education-
UG:
Any Graduate

Company Profile

Outpace Consulting Services Private Limited
Leading IT Company
Company Info
View Contact Details
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Salary:

2,50,000 - 6,00,000 P.A.

Industry:

BPO / Call Centre

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Voice

Role:

Associate/Senior Associate -(Technical)

Employment Type:

Full Time, Permanent

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Deadline: 20-06-2024

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