Network Engineer

View: 103

Update day: 28-05-2024

Location: Pune Maharashtra

Category: Telecommunications

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Job content

EXO Edge is looking for a Network Engineer to join our Information Technology team.

In your journey at EXO Edge, you will be:

Primarily focused on:

Quality support to customer base through updating and resolving issues in a professional manner within predefined SLAs
Manage customer enquiries, complaints and requests in a responsive and professional fashion

Fulfilling the below roles and responsibilities:

They will be an active member of the NOC team by supporting overall goals to achieve realistic outcomes
They will take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems
They are responsible for opening tickets and to follow correct incident management procedures to own, track, report, document and manage faults to resolution
Install, commission and test equipment on customer premises
Participation in the 24/7 shift rotational.
The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure client network is delivering as per service level agreements.

Bringing in the below experience:

Educated to degree level or 1 – 2 years networking experience, ideally in a telecommunications
environment but similar experience in an enterprise environment will also be considered
CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not
essential and equivalent experience will be considered
B.Tech, BCA, B. Sc. Computer Science or relevant

Technically Sound in:

Technical support/service desk experience and/or previous NOC experience is required
Knowledge of ITIL desirable
General understanding of telecoms transmission/networking principles
Excellent documentation skills
Good working knowledge of MS Office applications

Based at:

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