Network Engineer

☞ Abbott Laboratories

View: 108

Update day: 06-05-2024

Location: Mumbai Maharashtra

Category: IT - Hardware / Networking Information Technology

Industry: Healthcare

Loading ...

Job content

  • A professional technical position within the Abbott IT Contact Center Services Team, responsible for entry to mid systems administration, research, planning, design and support of enterprise technologies- telephony networking, unified communication systems, services, and solutions across multiple technology providers. Responsible for timely interaction with customers of the platform, peer technologists, and the UC management team.

    • 2+ years of experience with Cisco and/or Five9 call center technology, voice systems and voice networks
    • Hands-on experience with Cisco and/or Five9 contact center platforms and integrations with contact center business tools and applications (WFM, IVR etc)
    • Hands-on experience with Cisco UCS platform, Cisco IOS gateways, Cisco Unified Communications Manager, Cisco Contact Center Express and/or Cloud contact center experience
    • Experience working with SIP (Trunking, Protocols, and communication methods)
    • Demonstrated experience with local and long-distance carrier circuits, configuration and routing, including management of toll-free and DID numbers
    • Working knowledge of Basic Cisco IP networking and QOS as it applies to voice and contact center applications
    • Contact Center Phone Configuration, tracing call routes & Support Tools
    • Strong documentation skills
    • Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
    • Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans, especially cloud-based solutions provided by external partners and suppliers.

Skill, Education, Experience

  • Bachelor’s Degree preferred in a technology or management discipline
  • 2 -4 years network experience with multinational enterprises of 5000+ users contributing to the executing of projects and support of enterprise-scale routing and switching environments, MPLS / VPN, WLAN, intrusion prevention, cloud security, firewalls, monitoring tools, network topologies, load balancing, and WAN acceleration / QoS.
  • Ability to prioritize and manage multiple projects simultaneously, while adhering to deadlines
  • Demonstrates a strong customer-centric approach and excellent communications skills.
Loading ...
Loading ...

Deadline: 20-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...