Openings in Reliance Jio Customer Support(Work from Home)

☞ Reliance Industries Ltd

View: 104

Update day: 06-05-2024

Location: Guntur Andhra Pradesh Vijayawada

Category: Consulting / Customer Service Production / Operation

Industry: Power

Position: Associate/Senior Associate -(NonTechnical)

Job type: Full Time, Permanent

Salary: ₹ 1,25,000 P.A.

Experience: 0 years

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Job content

Roles and Responsibilities

. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct and legislative requirements


Desired Candidate Profile

Domain : BPO(Inbound Voice Process)

Mode of Working: Work from Home

Languages(Must) : Telugu, Hindi and English(Candidate should be able to translate English to Hindi and English to Telugu)

Shifts : Rotational(24*7)

Experience Required: Freshers/ Min 6 months in BPO

Technical Requirement: Desktop/Laptop is Mandatory along Android Mobile

Education : 10 + 2 / Graduation degree in any discipline

Network : Candidate should have strong network in their locality


Perks and Benefits

Open positions :30(Looking for immediate Joiners)

Gross Salary : 11025/month

Languages: Hindi, Telugu and English(Hindi Speaking is mandate)

Freshers are preferred

Timings to reach us between: 10 am to 5 pm

Interested contact:+91-8712348377, 9014367364(Call us in between 10 am to 5 pm)

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Deadline: 20-06-2024

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