Operations Executive/ Tele Sales Executive

Job content

1) Operation Executive - Roles and Responsibilities

Dispatching finished goods to the respective routes & stores

• Understanding the status of the dispatch based on the time of the day
• Creating & printing dispatch invoices & route statements for all the respective stores
• Answering the incoming customer calls for instant order placements
• Clearing customer questions regarding orders and products
• Timely checking of the pending orders yet to be dispatched
• If necessary printing photo sheets using PHOTOSHOP SOFTWARE
• Let the van drivers know about the pending dues

Completing daily accounting

• Checking if the dispatched quantity is equal to the produced quantity
• Updating returns/adds of any products for the respective stores
• Entering Sundry items in a timely manner
• Listing the dues from the respective stores
• Checking if the cash draw is in sync with the Daybook

Develop skills to manage dispatchers and troubleshooting issues occurred during operations in the factory so to grow into a Chief Dispatch Executive

• Successful completion of above-mentioned duties with issue percentage less than 5%, Day

Operations Dispatcher will be given training on managing co dispatchers & to troubleshoot the issues occurred during operations

MEASUREMENT METRICS

1. Completion of all the Checklists

QUALIFICATIONS, EDUCATION REQUIREMENTS & PREFERRED SKILLS

Bachelors Degree

Basic knowledge in Photoshop software

Excellent Numerical Skills

Excellent Interpersonal skills like interact, communicate, and collaborate with others effectively

2) Tele sales executive - Roles & responsibilities

Calling the B2C leads(Prospects) or answering the incoming sales calls and providing them solutions

• Spending 6 hours per day on receiving sales calls or calling the prospects
• Understanding the needs of the prospect by asking specific questions
• Providing solutions to the prospects after establishing their needs using the available collaterals
• Suggest relevant and applicable upsells and cross sells to boost sales

Sales Conversion

• Follow up with the prospects via WhatsApp or direct call until sales conversion
• Sending payment link to the customer to complete the payment
• Post payment forwarding the order to the Operations team
• Allotting a runner for the order delivery as per schedule
• Answering post-delivery questions of the customer if there are any

Data Management

• Recording every sales call and uploading it to Google Drive via Google Forms
• Recording the prospect information via Google Forms
• Prepare and submit daily sales reports to management

Develop B2B selling skills & B2B business knowledge to grow into a Sales Lead

• Completing the above mentioned duties

Participate in B2B sales calls at least 2hours per week

MEASUREMENT METRICS

• Meeting Sales Targets every month
• No of Sales calls done vs Sales conversions
• Quantity of Upselling & Cross selling to the customers

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Any Bachelors Degree

PREFERRED SKILLS & KNOWLEDGE

• Proficiency with MS OFFICE and Google SUITE
• Proficiency in English & Hindi
• Follow-up skills
• Listening & Communication skills
• Rapport building & problem solving skills

Perks and Benefits

as per market standards

1 year bond compulsory