Operations Team Lead

☞ Quadvers

View: 101

Update day: 11-05-2024

Location: Bhopal Madhya Pradesh

Category: Executive management Production / Operation

Industry: Outsourcing Offshoring Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Company Description

Quadvers is a BPO (Business Process Outsourcing) company based in Bhopal. We are dedicated to providing a game-changing customer service experience to our clients through the integration of advanced technology and data insights. We place a high value on collaboration, forming strong partnerships with our clients to co-create tailored solutions that drive tangible results.

Role Description

This is a full-time on-site role for a Team Lead. The Team Lead will be responsible for managing a team of customer service representatives, ensuring smooth operations and high-quality service delivery. The Team Lead will also be responsible for creating and implementing strategies to improve customer satisfaction and retention, monitoring and analyzing performance data, and providing regular feedback and coaching to team members.

Qualifications

  • Experience in customer service, preferably in a call center or BPO environment
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze and interpret performance data, and use insights to drive process improvement
  • Excellent time management and organizational skills
  • Proficiency in Microsoft Office and customer service software platforms
  • Bachelor’s degree in Business Administration, Management, or related field
  • Experience in training and coaching team members is a plus
  • Experience in the BPO industry is a plus
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Deadline: 25-06-2024

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