Patient Care Executive- Artemis Cardiac Care, Gwalior

View: 106

Update day: 06-05-2024

Location: Gwalior Madhya Pradesh

Category: Pharmaceutical / Chemical / Biotech Health / Medical Care Pharmacist / Pharmaceutical representatives

Industry: Medical Services Hospital

Position: Administration Services/Medical Facilities

Job type: Full Time, Permanent

Experience: 1 - 5 years

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Job content

Roles and Responsibilities

(A) Operational

Monitor smooth functioning of the department.
Cross check scroll of all the PCA before depositing to finance along with cash.
Coordinate effectively for Patients / Visitors.
Work closely with OPD consultant and Patient, to coordinate efficiently.
Make sure PCA are disseminating precise information as per the Hospital Protocol.
Available as mentor to all PCA & help them whenever needed.
Responsible for all the responsibilities of PCA as well.
Make sure to download information regarding any VIP moment to all PCA.
Feedback Management & encourage patient to give their valuable suggestion

Knowledge and Skills

Strong Knowledge of Hospital System
Strong Inter personal, Communication and stress management Skills.
Customer Relations Management Skills.
Software Handling Skills or ability for the same
To achieve customer satisfaction levels in Front Office to 80% - 85% as evaluated through feed back forms or otherwise

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