Performance Management – Senior Analyst/Assistant Manager

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Performance Management - Process Specialist - Senior Analyst/Assistant Manager

Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM). The PM team helps implement the process end to end for our business. As a Process Specialist-PM, you will work with the PM lead, internal stakeholders, other Talent representatives, and business leaders (BLs) for the seamless execution of the PM processes for the businesses.

Work you’ll do
The PM Specialist executes the PM life-cycle consistently and efficiently in support of the assigned FSS business group. The PM Specialist will be responsible for managing the relationships with assigned BLs and Business Advisors (BAs) and provides exceptional customer service to their large and complex business group by advising and coaching on performance insights and trends. Due to Deloitte’s data-driven PM process, the PM Specialist needs to be an analytical thinker, capable of data analysis and the creation of insights into the reports prior to leadership review. The PM Specialist will also manage, coach, and provide performance feedback to the PM Analyst.

Client management
Partners with BAs and BLs in their assigned FSS business group to manage the implementation and execution of the PM lifecycle
Communicates across the business to ensure engagement and involvement of key stakeholders
Reviews and analyzes PM data and highlighting insights, trends, and concerns to the BAs and BLs
Coaches Team Leaders and Deloitte employees on all aspects of the PM processes, specifically the RPM design components
Collaborates with other Talent teams, including Resource Management, Centers of Excellence, and Employee Lifecycle Events to deliver on the PM processes
Leverages Office of General Council and Talent Relations to manage potential risk when necessary

Team management Escalates business concerns, risks, or issues to the PM Manager
Collaborates with PM Manager on high-quality deliverables
Leverages PM Analyst for support and provides feedback on deliverables and performance

Process execution Executes the end-to-end PM lifecycle for the assigned FSS business group, including, but not limited to, Check-Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers, etc.
Utilizes standard materials where possible to provide a consistent experience to the assigned FSS business group
Troubleshoots process issues and provides solutions
Partners with PM Team on identifying process efficiencies
Shares best practices with other PM Specialists and Managers to continue to improve the PM processes and gain efficiencies

Training and skills development Delivers process training for FSS audiences, including new hires
Identifies and coaches PM Analysts on potential training needs and development opportunities
Discusses personal professional development opportunities to elevate performance with PM Manager

The team

Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our PM Process Specialists are committed to excellence in delivering quality deliverables and thus enhancing internal stakeholders’ trust and delivering value to the customer. The focus on data quality, building efficiencies, stakeholder communication, and collaboration is paramount.

Qualifications

Required:
Bachelor’s degree, relevant years of Human Resource Management or related experience, or Masters in HR/Business Management/Certification in HR with relevant years of HR experience
Prior experience in managing resources
Prior experience with advising clients and stakeholder management

Required technical skills:
Interprets data and identifies trends and performance insights.
Manages PM Analysts and provides coaching, guidance, and performance feedback
Applies strategic thinking, process improvements, and change management skills
Demonstrates strong project management skills, flexibility and learning agility
Solves issues and develops solutions
Identifies, escalates, and resolves issues effectively
Handles confidential information according to Deloitte Administrative Policy Release (APR) guidelines
Proficiency in Microsoft Excel and Microsoft PowerPoint is a must

Required licenses, certifications, and other requirements:
Professional certification (PHR or SPHR as appropriate) preferred

How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

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Requisition code: E22HUSABP-PM