Product Coordinator & Analyst

☞ Fingent Global Solutions Pvt Ltd

View: 101

Update day: 06-05-2024

Location: Ernakulam / Kochi / Cochin Kerala

Category: IT - Software

Industry: IT Services & Consulting

Position: Business Analyst

Job type: Full Time, Permanent

Experience: 4 - 7 years

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Job content

At Fingent, we believe that technology can make a meaningful difference to the lives around us. The lives of those who use it, the lives of those who build it and to society at large. We create and provide software which is beautiful, usable and compelling, to solve complex business challenges. We nurture smart people who bring out the best in themselves, their peers and their clients.


Product Coordinator is critical for the everyday functioning of product teams and execution of Sprints. They play a central role collaborating with all the stakeholders and syncing the activities of various functional teams, enabling them to function as a single unit.

The key responsibility is to bring to life new product features, upgrades and fixes at desired quality within planned timelines.

Roles and Responsibilities:

Requirements Detailing and Documentation

  • Develop a deep understanding of the product features and functionalities.
  • Understand and document customer needs, market trends and stakeholder vision for the product.
  • Conceptualize user scenarios, and capture these as workflows and wireframes.
  • Define business use cases and success criteria for new features.
  • Support Marketing initiatives with product related content and updates.
  • Coordinate continuous update of the Knowledge Repository and product documentation.
  • Manage publishing of product Release notes at the end of each Sprint.

    • Project Coordination and Sprint Execution

  • Organize Sprint Planning and Sprint Retrospective Meetings to manage and evaluate the product development lifecycle.
  • Track and monitor the progress of tasks scheduled in each Sprint.
  • Coordinating with the Engineering team leads to identifying inter team dependencies and proactively ensures that the team receives the required inputs for timely execution of their tasks.
  • Function as a single point of contact for the Engineering team for clarifications on business requirements and goals.
  • Conduct UAT to ensure that the developed features meet the business goals and usability expectations.
  • Implement process improvements to improve product quality and productivity. Inculcate best practices that have proven successful.

    • Inter Team Collaboration

  • Enable collaboration between the various functional teams and smooth flow of information between various parties.
  • Handover wireframes and business requirements to the UX team. Guide the team through multiple iterations and verification of business goals until the Designs/Mockups are signed off.
  • Handover UI/UX mockups to the Engineering and QA teams with clear explanations of the business goals, customer needs and the expected outcome.
  • Inform and prepare the Marketing and Customer Support teams regarding features and fixes in every release.
  • Handle periodic sync ups with Customer Support team to gather customer feedback and insights.

    • Tracking and Reporting

  • Ability to track multiple threads of activities and do timely follow ups with multiple participants for timely completion.
  • Capture and keep track of action items shared over meetings.
  • Report progress of various initiatives in status meetings.
  • Create and publish minutes of internal meetings and external meetings.

    • Customer Interactions (Good to have skills)

  • Ability to manage conversations with customers to understand their product usage, challenges and needs.
  • Experience in managing client relationships.

    • Skill Set Preferred:

    • Good problem solving and analytical skills. An interest in producing creative solutions.
    • Good interpersonal and collaboration skills.
    • Ability to manage multiple competing priorities in a fast-paced environment and deliver results.
    • Detail oriented with good attention to detail.
    • Proficiency in English.
    • Excellent written and oral communication skills.
    • Self driven and motivated.
    • Customer-oriented and cool-tempered.
    • Experience in closely working with Development and Customer Support teams.

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    Deadline: 20-06-2024

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