Product Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position: Technical Product Manager, Customer Experience

Reports To:Group Manager, Insights & Analytics

Location:San Francisco or San Jose (but must be willing to travel between offices)

Adobe is changing the world through digital experiences . Our digital media and digital marketing solutions empower businesses to make, manage, measure, and monetize content. We are aggressively innovating to enrich content creation and to reinvent how companies interact with their customers across every digital channel. Just look around you, our impact can be seen on virtually every screen, from TV and movies to digital magazines, to websites and mobile devices.

There’s never been a better time to join Adobe. We are looking for exceptional talent who are ready to make an impact.

Position Summary:

Adobe is looking for an experienced candidate to join the Customer Experience organization to lead the product management of three important disciplines – NLP Automation, Customer Journey Tracking, and Customer Experience Personalization. We are seeking an individual with strong analytical skills with a proven track record of data analytics, business intelligence and developing high quality data products. The ideal candidate has experience in Natural Language Processing applications, A/B testing analytics, Customer growth and engagement tracking, web Analytics, Data pipeline management and ability to work cross-functionally with product teams. The candidate would be responsible for driving a team of data scientists and engineers to establish a robust analytics infrastructure.

Responsibilities:

The Product Manager for Adobe’s XE Platform is responsible for the product planning and execution throughout the lifecycle of product and features development, including:

• Define the product roadmap while making sound tradeoff decisions on short-term and long-term features. Evangelize product roadmap to internal users and customer
• Develop and drive data platform strategy for Automation, Customer Journey Tracking & Customer Experience & Personalization.
• Manage analytics requirements in partnership with product teams to ensure instrumentation will satisfy strategy for all new releases
• Manage engineering team to implement self-serve layer for Automation product teams that help measure progress towards L1 KPIs that are also executive ready for weekly reviews
• Lead a team of data scientists & engineers to ensure timely and effective product development & releases.
• Ensure streamline and timely communication about project progress, availability, and reliability with stakeholders
• Develop a thorough understanding of customer behavior across all Customer Experience touchpoints (web, community, social, and customer care) and translate customer behavior to data, KPIs and reports.
• Collaborate with CX Product team, Data Engineers, subject matter experts, and decision-makers to develop data-driven models to accelerate data discovery, automate insights, and predict future outcomes

• Partner with product managers, engineering, web analytics enablement, and analysts on A/B testing and personalization strategy to have scalable data approach
• Act as consultant to product teams on best practices in integration with personalization tools at adobe
• Study and analyze competitive landscape, industry trends to drive clarity on the platform requirements and priority. Apply knowledge of ML, distributed systems, and data mining.

What you need to succeed:

• BS or MS in Computer Science/engineering/data science, MBA a plus
• Prior experience in Product Management role, with applied experience in AI/ Machine Learning software/platforms
• Experience with machine learning libraries, frameworks, and technologies
• Strong analytical thinking and ability to make decisions based on both quantitative data and qualitative insight
• Experience in design, implement, and analyze A/B experiments to provide impactful insights
• Experience in understanding user journeys and ability to identify actionable areas of improvement
• Experience with modern Big Data technologies such as AWS, Hadoop, Kafka, Presto etc.
• Expertise in data visualization, reporting with tools such as Tableau, PowerBI, plotly
• Strong collaboration skills to interface across the organization

An Award-Winning Employer

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to grow your career, Adobe’s the place for you . Discover what our employees are saying about their career experiences through the Adobe Lifemagazine .

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, disability or veteran status.

About Adobe’s Digital Marketing Business Unit

The Digital Marketing team is focused on building the Adobe Marketing Cloud. With the Adobe Marketing Cloud, marketers have a complete set of analytics, social, advertising, targeting, web experience and cross-channel campaign management solutions and a real-time dashboard that brings together everything they need to know about their marketing campaigns. So marketers can get from data to insights to action, faster and smarter than ever.

With Adobe’s rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from creation to monetization of that content. Ultimately, designers, developers, marketers, advertisers and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools enabling the delivery of the right content to the right audience at the right time, regardless of the channel.

Experience what it’s like to be on the Engineering teams at Adobe: Engineering Innovation.

Adobe at a Glance

Headquarters:San Jose, CA

Founded:1982

IPO Date:1986

Employees:11,600+

Offices:67+ offices worldwide

Fiscal 2013 revenue:$4.06 billion

Fiscal 2012 revenue:$4.4 billion

Fiscal 2011 revenue:$4.22 billion

Business units:Digital Media, Digital Marketing, and Print and Publishing

About Adobe United States

Adobe has over 5,900 employees in the United States and is headquartered in San Jose, California, with other office locations nationwide.

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