Advisor IT Operations

Join us as a Service Operations Advisor on our IT Service Operations team in Bangalore to do the best work of your career and make a profound social impact.

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  What you’ll achieve
  As a Service Operations Advisor, you will provide remote support for internal technical issues in complex and business-critical environments. You will be responsible for critical incident management with cross-functional teams, delivering timely solutions with exceptional customer service.
  You will:
  
  • Troubleshoot multiple complex technical problems ensuring optimal service levels
  • Communicate within functional teams to provide problem resolution updates
  • Utilize internal resources and teammates to investigate technology and understand procedures
  • Lead process improvement projects
  
  Take the first step towards your dream career
  Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
  
  Essential Requirements
  
• 6 to 8 years of total software/IT engineering/code development experience. Out of this at least 6+ technical program management experience

• 4 years of SFDC Lightning Exp. With Integration and INGENIUOS exposure
• Deployment awareness of the Packages into Production.
• Have depth and width of decision-making maturity. Be able to gain trust & respect of engineering, dependent teams and stakeholders to deliver results
• Ability to manage and influence team members without direct reporting authority
• Ability to thrive in a dynamic environment; work with minimal supervision while delivering on action items in a timely fashion

Desirable Requirements

• Familiarity with Agile/SCRUM development methodologies and software development lifecycle principles
• SCRUM Master certification a plus
• Experience Oracle, Pivotal

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 24 AUGUST 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.