Assistant Manager - WFM

☞ WNS

Ver: 101

Dia de atualização: 11-05-2024

Localização: Indore Madhya Pradesh

Categoria: Consultoria / Atendimento ao Cliente

Indústria: Utilities

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.Job Description
  • Should have 4 years of Workforce Management experience from BPO industry.
  • Should be working either as Team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
  • Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
  • Excellent communication skill in oral and written
  • Should have experience in Client and Stakeholder management
  • Should have good Knowledge of MS-Office and Power BI
  • Should have good Knowledge of Budgeting and other metrics
  • Should have In-depth understanding of the various call center metrics and their impact on each other.
  • Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.
QualificationsAny Graduate
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Data limite: 25-06-2024

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