Business Process Re-engineering (Six Sigma Lean) BPO

☞ OnProcess Technology India Pvt. Ltd.

Ver: 102

Dia de atualização: 06-05-2024

Localização: Kolkata West Bengal

Categoria: Consultoria / Atendimento ao Cliente Produção / Operação

Indústria: BPO Call Centre

Posição: Team Leader-Quality Assurance/Quality Control

Tipo de empregos: Full Time, Permanent

Salário: ₹ 3,00,000 - 8,00,000 P.A.

Experiência: 2 - 5 years

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Conteúdo do emprego


Human Resources
The Process Engineer will work with existing OnProcess teams to identify processes and/or functions eligible for improvement. The Process Engineer will then capture key steps, determine SLAs and business rules and build necessary documentation using a provided suite of tools. The Process Engineer will then work with cross functional stakeholders to deploy and measure these improvements.
Responsibilities:
Research, design, and develop processes to optimize productivity and workflow
Examine existing processes and suggest improvements
Create and develop new procedures and processes
Collect data for analysis to uncover areas for improvements and innovation
Analyze, evaluate, and test new and existing processes
Use process simulation software and tools to determine the best production methods
Oversee implementation of new processes and procedures
Investigate and troubleshoot any problems that arise with processes, procedures, and operations
Document all process changes
Clearly communicate ideas and findings to OnProcess clients, senior management and colleagues
Assist teams in carrying out implementation of the procedures designed
Persuade othersclients or executivesto implement the process modifications and new approaches devised
Devise and design metrics and SLAs to support process improvement changes. Oversee and setup reporting structure
Demonstrated competency / expertise as an SME for rolling out new OnProcess Process and Methodologies
Demonstrated superior performance in collaborating with Account Managers, Client Engagement Managers, Site Managers and other OnProcess Supervisors to solve their business problems using automation and process improvement tools
Demonstrated ability to work in a pre and post-sale environment and engage with future prospects and existing OnProcess customers
Travel to client and prospect sites (domestic and international) to conduct current state evaluations of processes followed by gap analysis and process improvement recommendations
Leadership in defining, planning, and launching innovative Process Improvement based solutions for internal and external clients
Qualifications:
Strong logical thinking
Basic-moderate UX design skills
Experience with workflow design tools (MS Visio or alike)
Experience with supply chain operations, inventory controls and management on a global scale
Familiarity with OnProcess business processes and model
Strong interpersonal skills
Excellent written and verbal communication skills
Ability to work well independently and with a team
Specialized industry-specific training strongly preferred
Thorough understanding of scientific and mathematical principles
Understanding of and experience in managing supply chain related KPIs such as On Time Delivery, Hit Rate, Inventory Turns etc.
Ability to review, create and baseline process and business metrics and reporting
Understanding of financial and Return on Investment models that support global supply chain operations, ability to engineer and extrapolate value to support process improvement recommendations
2-3 years experience
Bachelors degree preferred
Lean Six Sigma Certification (Green Belt minimum)
Expertise with Lean Tools (DMAIC, 5S, Value Stream Mapping, Poka-Yoke, Ishikawa diagrams, Pareto Charts)
Expertise with Data Analysis Tools (R-Programming, MySQL, MongoDB, MS-Excel)
Intermediate skills with Software (LINGO, MathCAD, MATLAB, UNISIM, AutoCAD, IOR, MS-Project)
PHYSICAL DEMANDS / WORK ENVIRONMENT
Daily operation of various office based equipment: fax machine, telephone & voice mail operating system. Desktop/laptop computer, e-mail system
May be required to sit or stand (presentations/meetings) for extended periods of time May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing
20%-30% Domestic and International Travel
Light lifting of paperwork, folders or other general record keeping materials

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Data limite: 20-06-2024

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