Category Operations Manager

☞ Tata CLiQ

Ver: 102

Dia de atualização: 06-05-2024

Localização: Mumbai Maharashtra

Categoria: Elétrica / Eletrônica Transporte / Logística / Armazém

Indústria: Retail Wholesale

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Conteúdo do emprego

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India’s definitive destination for exclusive Fashion and Electronics brands.

At CLiQ:
  • We obsess over customer delight.
  • We are out there to find an alternate way of doing e-commerce.
  • We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
  • We believe in Uncomfortable Transparency.
  • We will always be respectful, empathetic, and caring about the well-being of our teams.
  • we encourage experiments and creativity in Technology.
  • We develop and use technology to enhance day-to-day life and have a positive impact on customers.
  • We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

Responsibilities
1. P&L Management
a. Driving profitability across the Business Unit
b. Lead initiatives to drive better costs and maximize efficiency
2. Fulfilment Operations:
a. Liaise with supply chain team to drive improvement projects with the objective of fulfilling customer promise while reducing fulfilment costs
b. Define processes from scratch, drive adoption across stakeholders and run the processes independently
c. Define and track progress of initiatives. Execute actions according to implementation plan. Identify road blockers and manage the path to resolution
3. Customer Experience:
a. Lead and/or participate in complex, cross-functional initiatives to drive customer experience and process automation
b. Identify frequent customer experience failure points and create a plan to fix them for scale and long term
c. Drive RCA led projects with CS stakeholders using problem solving skills
4. Stakeholder Management & Planning:
a. Create strong relationships with stakeholders based on open communication, active listening, and delivering tangible results
b. Organize and lead regular meetings / action items with SMEs and functional POC’s
c. Facilitate monthly and quarterly program status updates with top management
Experience and Education

  • 2-6 years of Retail / E-commerce SCM experience with exposure to logistics, inventory and financial planning
  • Strong program management skills, with demonstrated ability to lead cross-functional projects and teams (category teams, ops teams, technical teams)
  • Proven track record of rapidly building trust with others and managing stakeholder relationships
  • Highly organized, ability to complete a high volume of tasks and projects independently
  • Good team player, comfortable working in an environment with a high degree of ambiguity and “rolling up your sleeves” to get things done
  • Impeccable attention to detail, passion for processes and systems
  • Exceptional analytical and simplistic problem-solving skills
  • Advanced excel skills required, and experience working with large-scale, complex datasets (Knowledge of SQL/R/Python/Tableau is a plus)

Preferred Qualifications:

In addition to above, the following qualifications will be a plus:
  • MBA from Tier 1/ Tier 2 colleges

The opportunities we have are perfect for highly motivated and talented candidates.
We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ - PiQ – CliQ before the opportunity is missed.
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Data limite: 20-06-2024

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