Customer Care Associate

Ver: 111

Dia de atualização: 06-05-2024

Localização: Chennai Tamil Nadu

Categoria: Consultoria / Atendimento ao Cliente Produção / Operação

Indústria: Consumer Electronics & Appliances

Posição: Telecalling/Telemarketing Executive

Tipo de empregos: Full Time, Permanent

Salário: ₹ 1,75,000 - 2,50,000 P.A.

Experiência: 0 - 5 years

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Conteúdo do emprego

Roles and Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Monitor customer complaints on social media , other channels and reach out to provide assistance.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Desired Candidate Profile

You care deeply, genuinely and passionately about customer support, solving problems for customers, and about the role it plays in making a customer centric team successful.
You are skilled at giving solutions succinctly and clearly.
You are naturally empathetic and articulate communicator.
Curious to learn new tech and process.
Bilingual Mandatory - Malayalam / Kannada/ Telugu / Hindi/Marathi/Gujarati.
Freshers / Graduates of 2018/2019/2020/2021 can apply.

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