Delivery Manager - Tech Foundation Services

Job title – Delivery Manager – Technical Foundation

Location–Hyderabad, India

Job model – Hybrid

The Delivery Manager, part of GbS Technology Services, is responsible for the success of the connectivity operations and collaborates in the planning and implementation of end-to-end connectivity services. You will manage complex service partners and be responsible for the contract, relationship, and performance management. As a Delivery Manager, you will be working with the Chapter Lead Tech Foundation of Digital Foundation & Operations as well as other Delivery Managers in a complex global environment.

Service scope: Operations of global hosting solutions (On Premise Hosting, Cloud Hosting and IT Security) adapted to evolving business needs. Manage and maintain vendor relationship with main connectivity partners.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Yourkey responsibilities:

• 
  You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider.

• Service Performance: Experienced in being responsible for the overall performance and management of the connectivity services. You ensure that all relevant components of the services contribute to a stable, reliable, cost-effective, secure and compliant service towards the business based on the needs.

• Technical Knowledge: The Delivery Manager should have an in-depth understanding of Infrastructure Hosting Services and be familiar with security and compliance standards related to Data Centers. A continuous interest in emerging trends and technologies is key to the success in this role.

• Risk and Compliance: Experienced in identifying, assessing, and mitigating risks associated with connectivity services and familiar with Assurance Reporting. You can represent the hosting services in internal and external audits and as such are familiar with the respective industry standards.

• You are responsible for proper decisions and mitigations in case of service critical issues. You are responsible for the review and reporting of the service performances towards the dsm-firmenich business, GbS TS Management, DFO, D&T and Regional organization.

• You challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators and continuously drive improvement and find the best balance between quality functionality and costs. You are responsible for ensuring all of the Service contracts are cost effective and are within the approved budget.

We bring.

• 
  A rich history and a promising future of bold scientific innovation and passionate creation with our customers.

• A space to grow by encouraging and supporting curiosity and an open mindset.

• A culture that prioritizes safety and well-being, both physically and mentally.

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.

• A flexible work environment that empowers people to take accountability for their work and own the outcome.

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

You bring.

• Bachelor’s or master’s degree in the domain or equivalent experience.+/- 15 years of experience in the Infrastructure hosting domain.In depth knowledge about ITIL framework/processes. Ability to manage strategic suppliers, manage costs and P&L and deliver on targets.

• Ability to manage seamless operations in the Digital Technology Foundation (Network, Datacenter, Cloud etc.) domain. Strong knowledge about network and datacenter strategy, management, and digital transformation: finding optimal balance between leveraging the technology and specific application or domain requirements for reliability and performance at optimal costs.

• Experience in managing a global team with diverse cultural background throughout all time zones and has ability to influence without authority.Direct involvement in managing strategy and activities of global shared service providers.

• Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work.General knowledge of AWS, Azure, express route, direct connect, servers, storage, switches, firewalls, vmware, security, and compliance Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.

• Service oriented mindset. Experience in managing global connectivity solutions, especially for mission critical functions. Ability to collaborate and challenge vendors, broad understanding of SLAs and KPIs, vendor relationship management.

• Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization. Fluent in English, both in writing and verbally.

The application process:Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For further information about the position, please contact Siddharth Varma. For further information about the process, please contact Elsa van Niel.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.