Hiring For desktop support / technical support ( voice )

☞ Ignites Human Capital Services Pvt Ltd.

Ver: 102

Dia de atualização: 06-05-2024

Localização: Chennai Tamil Nadu Bengaluru / Bangalore Karnataka

Categoria: Consultoria / Atendimento ao Cliente Produção / Operação

Indústria: Hardware & Networking

Posição: Associate/Senior Associate -(Technical)

Tipo de empregos: Full Time, Permanent

Salário: ₹ 3,75,000 - 4,00,000 P.A.

Experiência: 1 - 5 years

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Conteúdo do emprego

Roles and responsibilities


Greetings from IGNITES Human Capital Services"

We Have Excellent Openings in MNCs International/Domestic BPO for Freshers/experienced(with excellent communication skills in English&Hindi).Those who are Looking for BPO, day/uk/us shift

Call namratha@ 6366464545


Minimum 6 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC, Desktop support

Fluency in English & Hindi language.

Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.

Typing speed minimum 25 words per min


Should be fluent in communication skills both spoken & written

Strong problem-solving and client facing skills


RESPONSIBILITIES:-

To provide best in class Technical support to customers over Phone.

Take end to end ownership of customer issues reported.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard operating procedures & escalate to internal teams for quicker resolution.

Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.

Day Shifts, 10am to 7pm Monday to Saturday.


Bachelors degree / Diploma with minimum 13 years Education. 10th plus Diploma also

Min 6 Months Experience is mandatory

for telephonic Interview contact namratha@ 6366464545

Email : Swathi@ignites,in


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Data limite: 20-06-2024

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