Market Intelligence Advisor

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Job Title

Market Intelligence Advisor

What’s going to be our next game-changing product or target market? What will be our future business strategy? Market Intelligence is the team that provides the insight so Dell Technologies continues to lead the way. It provides cutting-edge analysis of our markets, competitors, customers and end users, highlighting future trends to inform our product and marketing strategies. It also evaluates new business opportunities, initiatives, mergers, acquisitions and partnerships with the potential to take us to the next level.

Join us to do the best work of your career and make a profound social impact as an Advisor on our Market Intelligence Job Family team in India.

Role Overview

The individual would be part of Dell’s Performance Analytics Group - Customer Experience Proactive Intelligence and should possess excellent Product Owner skills, Techno Functional Skills, development & deployment expertise, and team & leadership skills. You should be passionate about customer experience and satisfaction. As part of the team you will be responsible for requirements analysis, project planning, facilitating business review meetings, new development, innovation, implementing and deploying new enhancements for CFS Business supported by PAG ORganization. This role would also involve participation in Transformation programs, interacting with development teams globally, work closely with our business partners to understand requirements, and high quality deliverables in a timely manner.

You will be responsible for various application development catering to CFS space, embedding BI and Analytics into Application development and Robotic process automation. You will have excellent opportunities to showcase your work and talent as well as working on latest technologies with ample scope for growth. Dell is an equal opportunity employer.

Key Responsibilities

• Product Owner with Techno functional experience in the area of BI Analytics to an extent of 5 to 8 years
• Lead POC and integration design across both internal and externally supported products.
• Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives
• Works with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions
• Experience with UX Design and should be able to Build Visual Simulations / Prototypes
• Solicits, develops, documents and manages requirements and provides detailed design and business rules to support the requirements throughout project life cycle up to and through change control
• Build out technical demonstrations for service patterns, integration efforts, and modern coding practices.
• Long-term strategic responsibility for the company’s IT systems, including reducing total cost of ownership, modernizing the architecture, and innovation to support the business.
• Partner with development teams across the functional areas to prioritize capabilities, drive architectural standards and governance, and support key strategic initiatives.
• Work with program managers identifying issues / risks and required mitigation to ensure delivery of end-to-end strategic design
• Assists project managers in defining, documenting, and clarifying business requirements; guide junior analysts in business requirements documentation; evaluate and articulate technical requirements and identify impact, risks, and benefits of alternative solutions
• Connect with the scrum teams across the org to clarify business and technical capability needs and investigate dependencies
• Review technical artifacts to meet industry standards
• Own and drive technical and functional improvements across platform/applications
• Management of the risks associated with information and IT assets through appropriate standards and security policies.
• Build strong relationships with business stakeholders, technology leaders, architects and developers
• Publish technical whitepapers and architecture documentations on standards, guidelines, and innovation.
• Successfully communicate conceptual ideas and design rationale to executive stakeholders and the development team
• Considers the business implications of the application of technology to the current and future business environment
• Reviews system test plans and system tests modules before implementation
• Creates, reviews and delivers end-user documentation (user guide, process flow charts, and training materials) and training for accuracy
• Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing
• During upgrades, monitors production performance enhancements and system integrity with end-users Develops detailed implementation and upgrade project plans in conjunction with other account team associates
• Ensures that documentation is updated when change requests are approved for the project Provides input on processes, procedures, or new approaches
• Instructs, directs and reviews the work of other business systems analysts Utilizes best practice processes around work assignments, project management and quality of output while maximizing overall team performance
• Estimates and develops technical project plans for medium to high complexity projects; leads cross-functional team through delivery Builds relationships with customers to improve services and ensure service levels are met
• Creates communication plans (correspondence, presentations and other materials) for knowledge transfer to executives Executes medium to high complexity configuration requests, oversees configuration requests for a solution, and understands implications of configuration options on other modules
• Creates high complexity functional designs and low-medium complexity solution designs using a disciplined application implementation methodology
• Writes regression test scripts; coordinates and leads testing activities for projects
• Provides training and documentation for users on end-to-end system functionality; partners with end users to document existing business and IT processes and make recommendations for improvement; translates results into systems requirements
  

Essential Requirements

• 5 to 10 years strong technical experience in participating in highly-complex projects independently that cross multiple business units, divisions, functions, and regions
• Ability to communicate design rationale clearly and concisely and build consensus / relationships in a matrix environment
• Ability to think about business in a way that is abstracted from how business functions are implemented by technology
• Have passion for learning and incorporating cutting edge solutions
• Functional Area: CRM, Support and Deployment Services; related KPIs
• Exceptional communication skills – written, verbal as well as visualizations
• Technical Skills
  

 Strong understanding and hands-on with BI, Analytics, Data Science and some Application Development with .Net or Java

 Strong hands on with BI Tools like Power BI and DBMS platforms like Teradata

 Experience in cloud architecture (preferably Pivotal Cloud Foundry), knowledge of creating micro services in .NET core and deployment concepts (blue, green deployment, A/B deployment)

 Proficient in

 Code versioning tools TFS, GIT, etc.

 CI/CD, Build pipeline: E.g. Octopus, TeamCity, Gitlab CI

 Repository management: e.g. archiva, artifactory

 Monitoring e.g., New Relic, AppDynamics

 Experience with any of Data Warehousing, Data Integration (Streamsets), BI (PowerBI / Tableau), Analytics (Python / R), Teradata, Greenplum, MemSQL, Hadoop / Spark would be a big plus

 Experience in Database design principles, query tuning in SQL Server 2012/ 2014/ 2016

 Knowledge of NoSQL DB like Mongo DB, TypeScript

• Bachelor’s or Master’s degree preferred
• Detailed Job Description & Roles and Responsibilities: Market Intelligence Advisor
  

Excellent Business Systems Analysis Skills, MS Azure Boards, Teradata, SQL, Hadoop, Spark, CICD, DevOps, SSIS, PowerBI, TOLAP

• Mandatory Skills: Agile Product Owner Certification, MS Azure Boards, Teradata , Hadoop, Spark, CICD, DevOps, SSIS, Streamsets
• Relevant Experience required: at least 6 years
• Work Location (Location & Site): India - Bangalore/ Hyderabad / Remote
• Work Shift’s timing: Day. 10 AM till 7 PM (Willing to work / support on occasional basis during weekend and also late evenings)
  

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date:15 Nov 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Id: R143132Job Function: Corporate Marketing