Opening For US Healthcare -RCM - General Manager

Conteúdo do emprego

Roles and Responsibilities

Greetings from Q Way Technologies!!!

Job Title: US Healthcare - RCM - General Manager

Specific Requirements:

1.Total Experience required - 12+ years experience in RCM and large volume End-to-End Billing.

2.People Management Experience Required – 8+ years with at the least 3 years in a leadership role.

3.Offshore Client management Experience required - 8+ years

4.Knowledge of various billing systems / EMR’s/ End-to-End Process flow / Accounts Receivable / Industry Benchmark on KPI / Productivity / Quality / HIPAA.

5.Minimum Education - Bachelor’s Degree

6.Complexity of work -Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a challenging environment and take appropriate action.

Personal:

1.Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language; highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment. Strong leadership and ability to delegate and provide direction.

2.Extremely flexible

3.Ability to effectively and appropriately manage workforce (both “in office” & “remote” workforce)

4.Ability to respond effectively to sensitive inquiries or escalations from employees and clients.

5.Ability to speak clearly and to make effective and persuasive discussions and presentations.

Job Description:

1.Achieve client & organizational goals with respect to collections / revenue, performance and growth.

2.Exhibits exceptional customer service skills; answering client calls; prompt return and follow up to all interactions;

3.Prompt response to requests for information, both internally and externally initiates and maintains direct contact with clients, engaged in proactive resolution of issues and timely response to questions and concerns.

4.Clearly documents issues and resolution, as well as documents AR issues/status for client presentation.

5.Maintains a schedule of client meetings either monthly or quarterly depending on the size and scope of the client.

6.Delivers timely required reports to the management and clients.

7.Identifies and provides timely resolution of process issues.

8.Identify and implement opportunities for automation and improved efficiency

9.Track clients’ AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met.

10.Provide training and mentoring to staff; ensure standard operating procedures (SOP) are followed and improvements occur.

11.Stay current with the company’s policies and procedures regarding AR activity such as, reviewing month end reports to guarantee the AR is below a particular % over 90 days, identifying trends.

12.Analyse reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve.

13.Hires, retains mentors and manages staff to achieve organizational goals.

14.Meets regularly with staff; in-person and as a group to confirm the status of client accounts, effectively prioritizing AR activities for staff holding them accountable for work performed.

Willingness to Travel – when required

Work Location - Chennai

Shift - Night Shift (US Shifts)

Only candidates with relevant experience can apply. Please forward the detailed updated resume only to "apply@qway.us"

Regards,

Qway Team