Product Quality 'Customer Experience' Manager

Product Quality ’Customer Experience’ Manager

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Product Quality ’Customer Experience’ Manager on our Customer Experience team in Bangalore, India.

Responsibilities

• Define and implement Customer Experience models to uncover patterns and predictions creating business value and innovation
• Mine data using modern tools - Effectively tells stories with the data using visualization tools/methods to demonstrate Customer insights impact and business value
• Work with the business to understand the product and customer feedback and perspectives
• Collaborate and communicate with Core team members like AQEs, Product Marketing PM and Core Team PM regarding customer insights & issue resolution.
• Develop and execute activities related to end-to-end project management, including project plans, scoping and requirements through implementation and execution.
• Proactively monitor, manage and report on execution of project deliverables
• Excellent Communication skills and focused on transformation of customer satisfaction to customer delight
• Individual need to have a solid understanding of current technologies & Dell strategy
• Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer experience during the implementation of special projects

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Knowledge & Skills

• Advanced excel skills, Excel Automation skills, Power Bi & SQL preferred
• Exploratory Data Analysis
• Strong foundations in statistics
• Ability to generate insights and tell ‘Story behind the Numbers’
• Excellent Business Acumen
• Be able to work independently and generate actionable insights when a Product impacting business problem is stated
• Good presentation skills
• Ability to weave a complete story by marrying data from various sources – Internal, 3rd party, Social Media and data available in other public domai

SPECIALIZED KNOWLEDGE & SKILLS

• Demonstrated competency in decision making, problem solving and data management.
• Strong customer centric attitude and teamwork skills.
• Professional demeanor to maintain and enhance relationships
• Capability to work on complex issues where analysis of situations or data is required

Job requirements / Education & Experience

• Bachelor’s/Master’s degree in Mathematics/Statistics, Computer Science, or equivalent
• 6-10 years’ work experience
• PMP Certification desirable
• Willing to work in a global team environment and timings
• Dell ‘Client’ product knowledge
• Skilled in the use of standard project management tools
• Functional use of MS Office; Word, Excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Aspect.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 09/July/2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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