Professional Services Consultant

LexisNexis Risk Solutions offers a suite of innovative solutions for payments and compliance professionals, from comprehensive data and software that manage risk and compliance, to flexible tools relating to payments. With deep expertise and industry-leading data-enabled solutions, from Fircosoft, Bankers Almanac and NRS brands, our portfolio delivers protection for individual and organisational reputations. Part of The RELX Group, one of the world’s leading business information and data providers, LexisNexis Risk Solutions has been delivering solutions to banks and businesses worldwide for almost 200 years.

As part of the consultancy team you will deliver LNRS solutions internationally to clients in banking, insurance and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments.You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure.

You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including: data analysis, implementation, training and ongoing client relationship management.

The role is based in our Mumbai office. As this is a client-facing role, you may frequently be based on client site, and regular travel is part of the job, up to 50% of your time.

You will be part of the Professional Services team, working closely with our Product Technology, Sales and Product Management teams. The Professional Services team is recognised for its passion and professionalism, with a fun, energising and fast-paced work environment.

The role will report into the Regional Lead, Professional Services, and collaborates closely with other Professional Services team members on client projects.

Functional consulting support and data analysis:

• Using your understanding of compliance and sanctions risk management, provide advice and support to clients on compliance and risk regulations, systems and processes
• Investigate and analyze client business activities and processes to make them more efficient and compliant through the use of LNRS products
• Conduct workshops to gather and analyze client requirements and recommend solutions
• Understand client use cases and requirements and apply best practice to client implementation
• Identify, analyze and interpret trends or patterns in complex data sets
• Ensure the integrity of project data, including data extraction, storage, manipulation, processing and analysis
• Perform the functional customization of the solution
• Train end users on the new systems and processes
• Create and deliver ad-hoc reporting as well as automating on-going reporting to meet client needs
• Manage project prioritization, planning and tracking to ensure quality and timelines of deliverables to the client are met

Implementation:

• Deliver, install and configure all applications to specified requirements and provide technical training and transfer of knowledge
• Troubleshoot client issues during implementation
• Maintain strong client relationships through regular close contact
• Organize and execute deep technical and product health checks and audits for clients
• Own and coordinate quality reviews – escalating issues appropriately and prioritizing activities

You are likely to be successful in this role if you have:

• A Bachelor’s degree; a Science based degree is preferable
• Experience in either a data analysis role or technical role involving product support and/or implementation
• Business proficiency in English

And if you are:

• An intelligent, inquisitive professional with a passion for technology
• Client focused, with a strong desire to meet client needs
• Prepared to undertake regular (international) travel
• Strong business acumen

You will possess the following technical skills:

• Knowledge of Unix and Windows Operating Systems
• Knowledge of RDBMS and SQL
• Knowledge of Application Servers Deployment (Apache Tomcat)
• Strong MS Office expertise, especially Excel
• Analytical, problem solving and troubleshooting skills

And you can demonstrate great organisational and interpersonal skills:

• Collaborative and supportive, enjoying a team-based environment
• Strong communication, presentation and influencing skills
• Excellent organisational skills, prioritising a dynamic workload
• Highly motivated, with energy and initiative

Other skills that are also desirable:

• Knowledge of scripting languages (Python, C#, VBA)
• Experience with technical implementations
• Affinity or experience within the Compliance domain: CTF (Counter Terrorist Financing), AML (Anti-Money Laundering), or KYC (Know Your Customer)
• Experience of working in a multi-national and multi-cultural environment

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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