Senior Analyst Programmer

Department Description

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels.

The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Oakhill and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.

Purpose of your role

The WI business comprises of Fidelity’s institutional business units in the UK and other parts of Europe and is a strategic area targeted for growth over the coming years. Technology has been acting as the key enablers for the business in achieving their goals. As part of this drive, there is a requirement of Application Support specialist in India to support the key WI applications.

The key functions of this group include:

• Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL.
• Service restoration subsequent to unanticipated outages / disruptions.
• Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
• Advising Release Management of the best way to release new functions onto the production platform.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
• Identification of and driving application related service quality improvement.
• Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.

The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues.

Key Responsibilities

• Maintaining and improving performance and availability of all Fidelity’s customer facing transactional sites.
• Full maintenance and support of High / Low Severity Issues for all Fidelity production transactional web applications. The role involves diagnosis and research of various technical issues, designing and coding fixes. Ownership of problems from first notification right through to resolution.
• Enforce current standards and introduce improvements
  • Identify failings/weakness in current tools/applications and working practices
  • This includes both process/standards and technologies/tools
  • Requirements for project delivery/handover
• L1, L2 Support
  • Provide technical skills to resolve incidents
  • Primary focus is on restoration of service.
• Working knowledge of Change and Problem management
• Participation within an on call support / Rota based service provision as demanded.
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.)
• Provision of input to development of software solutions for incident fixes and preventative System Change Requests.
• Liaison with other application development / support areas
• Liaison with other systems operations team (e.g. Unix, DBA, Network etc)
• Proactive sharing and transfer of skills with other team members.
• Provide input into Disaster Recovery and BCP plans / processes.
• Knowledge of and input into environment initiatives within the overall systems function.
• Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
• Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment.
• Champion the Recovery group both within Web Delivery and to the rest of Technology and the Enterprise

Experience and Qualifications Required

Must have:

• Willing to work in Support (Along with UK Shifts & 24X7 On-call )
• At least 5 years of Java/J2EE development or support experience
• Struts MVC Framework 2.0
• Spring framework, Spring Boot, Spring Cloud, Hibernate
• Cloud Based architecture / PaaS, Cloud Foundry (CF), Amazon WebService (AWS)
• RESTful Microservices
• Node.js, React.js
• Exposure to API Gateways (Layer 7, APIGee)
• IBM Websphere 9.0, Tomcat
• Good knowledge of UNIX, Maven, Jenkins
• Hands on experience of RDBMS, Oracle / Sybase
• Hands-on technical development
• Experience of best practices development methodologies, especially Agile
• Practical experience of eBusiness, eCommerce & Internet technologies, best practices & industry standards
• Good analytical, problem-solving and documentation skills
• Good people networking and collaboration skills
• Knowledge of XML/JSON and practical experience using it with Java
• Self motivated, self-starter, team-player
• Excellent communication

Preferable Skills are:

• APM tools, New Relic, ELK, Adobe Ensighten
• IBM RAD / Eclipse
• Configuration Management tools, CI/CD tools : GIT, Jenkins would be an advantage
• Working knowledge of Service Now and Jira
• ITIL Certified
• Experience & good understanding of standard support procedures

Within Systems & Operations the following values are considered to be fundamental to the way in which we work:

• Customer Focus
• Ownership
• Enthusiasm
• Integrity
• Teamwork
• Respect
• Innovation

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach "dynamic working".

Find out more about what we do, our history, our new approach of "dynamic working" and how you could be a part of our future at https://careers.fidelityinternational.com/about-us

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.