SENIOR SPECIALIST

Madurai

2.5-5 Years

INDIA

Division/Department EUC SBU Location List PRF # Job Title Citrix Reports to No of position : Stream : Citrix Type of position: List Title List Level of LINUX Admin List General Description Responsibilities :- - Adhering to SLAs - ITIL Processes awareness and adhering to - Reporting to the Track Lead / Team Lead - Helping team members in case of Issues/Technical Problems - Handling tickets / requests - Troubleshooting technical issues - Ensuring that the processes are adhered to - Understanding of Multi-geo support environment - Responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Responsible for building / maintaining a test environment - Improves and maintains customer and employee satisfaction - Implementing new technologies and design changes - Implementing Backup/Restoration Strategy for 24x7 operation support - Applying patches/upgrades to maintain security level - Assist in implementation of Data centre consolidation - Perform H/W & performance monitoring and implement recommendations - Day-to-Day reporting tasks - Vendor co-ordination & followup Technical Requirements Computing or similar subject related degree Interpersonal sensitivity and customer responsiveness Excellent spoken and written communication skills Ability to communicate complex technical contents plainly and simply CCA Certification is compulsory. MCP / MCTS/ MCSA/MCSE or MCITP in Windows 2000 or above would be added advantage. 2-3 years experience in one or more of : W2K/W2k3/W2K8 Strong system administration skills on Win 200x servers Usage of remote connectivity tools like Terminal Services, PC Anywhere, etc Working Knowledge of Active Directory, WINS, DNS Hardware knowledge and troubleshooting experience 1-2 years experience on Citrix Metaframe XP or Presentation Server 3.0/4.0/4.5 or XenApp Administration of Citrix Servers and Farm management. Citrix load balancing and load management. Troubleshooting of Web interface (Nfuse Server) and configuration of secure gateway <- Might not be needed in your case. Resource manager and reports generation. Experience in Installation manager and publishing applications on Citrix. User administration and print management on Citrix. Troubleshooting of Citrix servers and user issues. Exposure on Citrix licensing. PNA / ICA client configuration and management. Suggesting improvements in the design/process Preparing daily/monthly reports Preparing the incident report/root cause analysis reports Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL s value and its methodology Other Skills / Experience Years of Experience Total : 0-2 years of experience Relavant : Minimum

B-Tech

1

EIS-Windows-Infrastructure Apps

1220992BR

14-Jun-2023