Service Manager-PERSONAL LOANS-Customer Service

Ver: 101

Dia de atualização: 06-05-2024

Localização: Mumbai Maharashtra

Categoria: Outro Consultoria / Atendimento ao Cliente

Indústria: Financial Services

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Conteúdo do emprego

Job Role:

· Manage the Service Scores of the branch

· Responsible for management of day to day operations of the branch.

· Ensuring strict adherence to compliance, audit and regulatory requirements.

· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

· Branch Lobby and customer Queue management.

· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

· Customer complains management and ensuring resolution of all complaints within TAT.

· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirements:

· MBA/Graduate

· Minimum work exp. – 4 years

· Customer service oriented

· People Management skills

· Good communication abilities

Ability to guide and monitor his/her reportees

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