Technical Solutions Cons II

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Who we are looking for:

We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.

Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:

• Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.

• Document issues and work with engineering if needed to provide fixes.

• Provide technical expertise and guidance during testing and deployment of Silver Peak systems;

• Manage critical customer issues and facilitate communication between customers, sales and engineering;

• Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation.

• Participate in new product development, customer training, and other support related activities.

• Help define and develop support processes and tools as appropriate.

Education and Experience Required:

• Bachelor’s or Master’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

• 5 years’ work experience

• 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Knowledge and Skills:

• Using appropriate engineering design tools and software packages to design components and solutions.

• Ability to apply analytical and problem solving skills.

• Understanding of material properties and hardware, software, and electrical component design.

• Understanding of material properties and hardware, software, and electrical component design.

• Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.

• Strong written and verbal communication skills; mastery in English and local language. Ability to effectively communicate design proposals and negotiate options.

What you are great at:

• Strong experience in routing protocols such as OSPF and BGP.

• Strong knowledge of networking, understanding of packet flow and TCP session establishment

• Experience in configuring and troubleshooting VRRP and VRF deployments.

• Experience in troubleshooting bandwidth, latency and loss network performance issues

• Basic understand of Linux (Redhat / CentOS)

• Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;

• Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls

• Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen.