Transition Manager: IT Transition Services

Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Role :-
Transition Manager you will supports transfer of responsibility for service delivery from the customer to the delivery organization during the initial stages of the contract

Responsibilities

• Transition Managers range from only a subset of delivery transfer to responsibility for the overall transition.
• Expected to know and apply standard methodologies to support the execution during all phases of transition including appropriate closure activities.
• Client-facing and have a focus on client satisfaction and the overall client relationship
• Creation of Process Design document, with Integration to Process, Tools, Systems etc. (eg: CMDB Design from Sources)
• Create ITIL 4 Service Models for an engagement, with help from client/engagement Application Architects/Technical Leads
• Conduct Process workshops on ITIL v3/4 Process Solutions, with key stakeholders
• Create Process Transformation Plan and Solutions, for identified scope, solution outcome model etc.
• Define, Design, Document and Implement any ITIL v3/4 Process using agreed Tool.
• Optimized Process value levers/offerings/ROI/Benchmarking outcomes (covering Ops / Commercial Index)
• Create Process Assessment Maturity Model, for any ITIL v3/4 process topic
• Review & Assess Process Gaps and advise CSI/Best Practice Solutions for use/implementation (Short/Long Term).
• Propose & Implement best practice solutions, on any ITIL v3/4 Practice/Process topics
• Train client/engagement team on designed/implemented Process (all 34 ITIL Process)
• If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Required Technical and Professional Expertise

• 5 years hands on experience in Design & Implementation of any ITIL Process/Solution onto any Tool (from Scratch)
• 5 years delivery and operational management experience on engagements using ITIL v3/4 processes or solutions.
• Proven in Communication skills (to present Process Solutions, Consultancy etc.)
• Documentation Skills (eg: Creating Enterprise Process Architecture Designs/Manuals etc.)

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.