QA Manager

RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

Responsible for managing Product Test Engineers and Leads as well as testing processes for our products. A QA Manager typically has a scope of 6-14 direct reports covering 2 to 4 product lines.

WHAT YOU’LL DO

• Manage employees’ performance
• Schedule regular one-on-one meetings (at least bi-weekly)
• Work with employees to set quarterly goals
• Follow-up on quarterly goal progress monthly
• Review educational/growth accomplishments; look for ’Lunch & Learn’ ideas to promote employee growth
• Look for cross-training and backup opportunities
• Look for ways to improve employee satisfaction, engagement, morale
• Recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees
• Communicating job expectations
• Monitoring, appraising, and reviewing job contributions
• Enforcing policies and procedures
• Contributing information and analysis to strategic plans and reviews
• Implementing productivity, quality, and customer service standards
• Completing audits and oversight
• Determining system improvements, identifying and resolving problems and implementing changes
• Studying trends in and developments in testing and quality management and participating in educational opportunities
• Participating in professional organizations and reading professional publications
• Maintaining personal networks
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Process improvement, analyzing information, strategic planning, verbal communication, informing others, emphasizing excellence, attention to detail, thoroughness, dealing with complexity

QUALIFICATIONS

• Has background as Associate QA Manager, Lead Product Test Engineer or equivalent role
• Testing and technical knowledge comes from experience and practical application of skills
• Needs to have proven experience in leading and goal setting for other PTEs
• Typical years of experience in software QA testing is 7-12

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.