Quality Analyst (Call & Quality Monitoring)

☞ Culture Arc

View: 106

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Insurance Printing / Publishing

Industry:

Salary: ₹40,000 a month

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Job content

Quality Analyst

Responsibilities –

 Quality Assurance
 Perform quality check of leads and calls.
 Passing on leads which are matching with client’s expectations.
 Maintaining the quality of leads by following the parameters laid down.
 Feedback Session
 Taking feedback session for agents which can help them in improvement.
 Reports
 Collating & maintaining various reports.
 Publishing reports on regular intervals highlighting campaign & agents quality parameters.

Job Requirements –
 6 months experience of working with B2B industry as quality analyst
 Should be skilled in Call monitoring, Data management & Quality monitoring
 Advance knowledge of excel.
 Good computer skills.
 Proficiency in preparing reports using MS-excel formulas
 Effective oral, written and interpersonal communication skills
 Sound listening and analytical skills
 Ability to effectively multi-task in a fast paced & challenging environment.

Other Benefits –
 Mediclaim
 Monthly incentives
 Rewards & Recognition

Job Location – Pune

Shift Timing – Rotational Shift

Expected Start Date: 15/8/2021

Job Type: Full-time

Salary: Up to ₹40,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Commission pay

Ability to Commute/Relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current CTC: Expected CTC:

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Call and quality monitoring: 1 year (Preferred)
  • working knowledge of Advance Excel: 1 year (Preferred)
  • Proficiency to work with MS excel formulas: 1 year (Preferred)

Work Remotely:

  • No
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Deadline: 20-06-2024

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