Quality Assurance Manager (Hospitality Operations) - Nagpur, Pune

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Work Locations - Pune or Nagpur Work Mode - Onsite. Role involves travelling within the assigned territory Working days - Mon - Sat Preferred Background - Housekeeping, Front Office, Duty Management ----------------------------------------------------------------------------------- The Quality Assurance Manager (QAM) is responsible to ensure that his / her portfolio of Treebo Hotels are compliant to the Treebo standards. The QAM is expected to: Conduct thorough audits of the portfolio to bring to surface any issues that could hamper the guest experience and find any non-compliances to the Treebo brand standards Resolve the issues and non-compliances found immediately by involving the hotel staff Train, coach and mentor the hotel staff for his / her portfolio and ensure that they succeed in the training assessments, and are meaningfully engaged by the Treebo initiatives Be responsible for the pre-opening of upcoming Treebo hotels. Ensure that the hotel launches are... in 100% compliance with the Treebo standards Requirement At least 2 yrs of experience working with a 5-star hotel chain as a Team Lead; preferably in the Housekeeping department Exceptional training skills - ability to train the frontline staff, understand their challenges and keep them motivated An eye for detail - knack to spot errors, preempt any escalations and come up with a proactive resolution Gold standard value system - someone who can uphold the highest degree of ethics and values,

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