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☞ Haqdarshak Empowerment Solutions

View: 106

Update day: 06-05-2024

Location: Delhi Union Territories

Category: Quality Assurance / Quality Control

Industry: Civic & Social Organization

Position: Entry level

Job type: Full-time

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Job content

Why Haqdarshak

If you are a hustler, Haqdarshak will be a very important milestone in your career because we believe in,
  • Impact at scale
  • Ambitious targets for the next 5 years
  • Young, dynamic, empowered teams
  • Intrapreneurial freedom
Position – Quality Assurance Fellow

Salary:- 14000.00 to 16000.00

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Job Function:-Outbound Calling & Reports

Skills & Responsibilities:-Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role:
  • Being part of the central quality check team; need to call and interact with the important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks)
  • Ensure all the quality checks are conducted in an effective and professional manner and in accordance with the established policies and procedures.
  • Ability to effectively and professionally communicate with persons of all backgrounds.
  • Maintain a high degree of product knowledge and service expertise.
  • Ensure all the given targets are met as per the deadlines with the ability to do multitasking.
  • Ability to manage high volumes, to do calls in multiple languages and work effectively under pressure when required
  • Maintain all call logs/voice records with daily reports to the Line Manager & concerned teams
  • Understanding the on-ground impact of various projects across Pan-India
  • Visit a field once or twice a month to check the quality of the application.
  • Attend and participate in meetings & conferences – online or offline
  • Excellent analytical skills with good time management
  • Good analytical skills & detail oriented
  • Good communication skills and building rapport over calls over with good verbal & written skills
  • Adhering to organizational protocols and maintaining a high level of integrity & neutrality
  • Proficiency in speaking, reading, writing in a minimum of two languages is mandatory – Hindi/ Bengali/ Tamil /Punjabi /Kannad/Tamil/Telugu/Marathi
Work Experience:- BPO sector 1&2 year

Job Location – Pan India (preferably in the state capital)

(Ref:www.freshersworld.com,freshersworld)
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Deadline: 20-06-2024

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