Relationship Manager - Sales - Branch Banking

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View: 101

Update day: 06-05-2024

Location: Agra Uttar Pradesh Kanpur

Category: Finance / Bank / Stock Insurance

Industry: Banking

Position: Client Servicing/Key Account Manager

Job type: Full Time, Permanent

Experience: 3 - 6 years

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Job content

Job Description:

- To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

- Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc.

- This skill will also do sales with assigned customer based mapped to them

- Measure of outcomes NPS, Service Level, Service Quality and Sales.

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

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Deadline: 20-06-2024

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