Research Associate

☞ Moody’s

View: 103

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Mechanical / Technical Pharmaceutical / Chemical / Biotech Maintenance Finance / Bank / Stock Security Serving / Cleaner / Maids PG / PB / Reception Event

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Role/Responsibilities

This role involves independently working with a team based in Bangalore, India, providing best in class service to analysts and senior managers in rating groups across the globe with investor outreach activities.
The candidate will be responsible for conducting email outreach campaigns, providing navigation support for Marketo/Salesforce & responding to standard and ad-hoc reporting requests for the Investor Contact Management program within MIS. The candidate will also share the responsibility of documenting processes & FAQ, providing on the job guidance to new team members, implement changes to the process / templates & conducting testing for product releases.
As this position requires daily interaction with lead analysts and senior management in MIS, strong verbal and written communication skills are a must. Candidate is also expected to be proactive and quick to learn process changes and updates. Expert knowledge of MS Office (Outlook, Excel, Access, Word, PowerPoint) required. CRM/Marketo/Salesforce experience desired.


Functional Responsibilities:
  • Work independently to conduct Email outreach campaigns, navigation support for Marketo/Salesforce users & ad-hoc and standard reporting for the ICM engagement, including management and rating group specific requests
  • Documentation of support processes & FAQs
  • Work with project team to implement changes / clarifications to the process, template changes, etc.
  • Conduct testing for Maintenance & Enhancement releases
Provide error-free output on standard and complex tasks and achieve the targets efficiently

Qualifications

Qualifications:
  • BA/BS in business, finance, management or similar field
  • 1-3 years of professional relevant work experience, preferably working in a financial institution, with credit and/or research knowledge
  • Knowledge and experience of with Marketo is desired
  • Client engagement experience is desired
  • Experience in CRM tools such as Salesforce along with reporting and dashboards is a plus
Behavioural competencies:
  • Strong organizational and written and verbal communication skills
  • Demonstrates intellectual honesty, independence, thoroughness, rigor, conviction and judgment
  • Self-motivated, sense of ownership and efficient time management
  • Engages in team work with a positive and constructive attitude
  • Displays a clear customer-centric, best-in-class service orientation

LOB/Cost Center

MIS Research

Job Req ID

22319BR

Entity

Moody’s Investors Service (MIS)

Line of Business

MIS Research (MIS RSRCH)

Regular/Temporary

Regular

City

Bangalore

Job Category

Engineering & Technology

Job Sub Category

Software Engineering

Experience Level

Entry Level

Working at Moody’s

Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

Entity

Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.

MIS Culture of Excellence

At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

EEO Policy

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Securities Trading Policy (STP)

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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Deadline: 20-06-2024

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