Reservation Associate

☞ AMERICAN ENGINEERING CONSULTANCY SERVICES LLP

View: 103

Update day: 26-05-2024

Location: Rajahmundry Andhra Pradesh

Category: Other

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Job DescriptionProcess all reservation requests, changes, and cancellations received by phone, fax, or mailIdentify guest reservation needs and determine appropriate room typeVerify availability of room type and rateExplain guarantee, special rate, and cancellation policies to callersAccommodate and document special requestsAnswer Questions About Property Facilities/services And Room AccommodationsFollow sales techniques to maximize revenueInput and access data in reservation systemIndicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation systemFollow proper escalation procedures when addressing guest concernsFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkersWelcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciationSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employeesComply with quality assurance expectations and standardsThis job is provided by Shine.com
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Deadline: 10-07-2024

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