Room Service Captain

☞ Bhaskar Rao T

View: 101

Update day: 26-05-2024

Location: Hoshiarpur Punjab

Category: Executive management Production / Operation

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

The primary responsibility is to provide friendly and efficient service of food and beverage items to all guests in the room and also poolside. Also responsible for completing settlement and payment procedures accurately.Additionally He / She is also responsible to supervise and oversee the performance of all room service staffs and trainees. And ensure that all room service duties are completed as per the established room service operational standards.Room Service Captain Duties And ResponsibilitiesHave a complete knowledge of all food and beverage menu items available to Room Service and pool side.Maintain thorough knowledge of the hotel and room layouts.Have a Good knowledge of wine and wine pairings.Always follow standard telephone etiquette while speaking to guest over phone.Greet Guests appropriately at their room and provide service upon items ordered.Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.Collect orders from the kitchen, ensure they have been prepared and presented correctly.Ensure Prompt and efficient deliver of food and beverage to the guest’s room.Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.Serve drinks efficiently in the proper glass with the proper garnish.Good knowledge of different type of tray and trolley set-ups.Aware of all amenities to ensure they are set-up and delivered on time.Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.Read and retain all pertinent information regarding daily promotions, food and beverage specials.May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.Inspect, plan and ensure that all materials and equipment are in complete readiness for service.This job is provided by Shine.com
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Deadline: 10-07-2024

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