Salesforce Operations | 4 to 6 years | Mumbai

View: 106

Update day: 06-05-2024

Location: Mumbai Maharashtra

Category: Finance / Bank / Stock Executive management Security Education / Training

Industry: Information Technology

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Job content

Functional support for Salesforce CRM across geographies within defined SLA’s
Work closely with business units SPOC’s to understand issues, analyze and provide options for resolution
Ensuring data quality (taking ownership, investigating and resolving issues)
Work closely with Design/Development Team towards continuous enhancement of CRM in sync with the changing Business priorities
Work collaboratively with various stakeholders in the business like Finance, Delivery, Risk, Pre-Sales, Business Development and align their requirements with the CRM
Work towards increasing adoption of CRM by designing and delivering training/coaching programs and advising on system adoption best practices
Be an active member of the growing Salesforce.com community, closely tracking the releases to know about the new features and enhancements and aligning it with the CRM roadmap
Must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization

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