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Job content

Job Description:

Technical skills:
  • Detailed SAN knowledge
  • Excellent switch knowledge (Cisco & Brocade)
  • Excellent Administration/Design and Implementation knowledge in EMC VMAX3, 3PAR, Pure,
  • Excellent Administration/Design knowledge in Storage replications
  • Strong Knowledge on Performance analysis factors of Storage Arrays
  • In knowledge of using SYMCLI
  • Solving complicated Hardware cases and Liaising with Hardware Vendor support
  • Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA

Key focus is the daily storage operations with the following core responsibilities:

  • System Monitoring
  • Troubleshooting
  • Storage Provisioning
  • Performance Monitoring
  • Incident Handling
  • Problem Management
  • Change Management
  • Agreed Service Level Agreement turn-around
  • Regional Operational Handover
  • DR / BCP

Qualification:

  • Computing or similar subject related degree
  • Interpersonal sensitivity and customer responsiveness
  • Leadership skills
  • Excellent knowledge of the IT environment and its future trends
  • Ability to communicate complex technical contents plainly and simply
  • Strong consulting skills, flexibility and resourcefulness
  • Exposure to Customers Globally
  • Strong knowledge on ITIL Processes.
  • Certifications in relevant technologies
  • Service Now ticketing tool knowledge
Certification: (Add-on)
  • EMC/Brocade/Cisco/3PAR/NetApp
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Deadline: 20-06-2024

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