Senior Consultant Specialist/Markets & Sec Services IT

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced, skilled information technology candidate to join our growing organization in the role ofProduction Support Lead / Senior Consultant Specialist. In this position, you will be responsible to ensure stability and reliability of our Production environment through coaching of individual Pods. Own and work with the pods to evolve the non-business owned functional requirements for ’Production’ such as Monitoring, alerting and appropriate tooling. This should lead to low RTB costs and ensure simple and effective Production Support.

Principal responsibilities

• The role is offering a lot of opportunities to work in DevOps way on high performant technology. Agile development methodology followed make this role challenging. It offers collaboration across multiple teams from different locations. It allows to interact with the brightest minds from the business and technology.
• This role is required to have effective communication across stakeholders and it creates good opportunity to thrive in a matrix organization.
• Own and work with the pods to evolve production support processes across the pods. The processes should be configured to ensure efficiency, responsiveness, and high quality business service. Ensure very high levels of Hygiene on ticket closures and process adherence.
• Work to reduce user queries through targeting initiatives at high-cost items to reduce burden. These may be a mixture of user training, improved documentation, additional functionality, self-service solutions etc.
• Work areas should be chosen based on analysis of user queries, and success measured by observing the reduction of burden on the team as a result of SRs.
• To provide coaching to Pods to ensure best in class quality of Post-Incident-reviews. Ensuring root causes are found and documented, actions are followed up and post-review work prioritised.
• Provide clean metrics and accurate reports to demonstrate adherence and Post-Incident-Reviews.
• To provide standards and coaching to ensure that FLASH reports are generated off the back of relevant incidents; and that the language, style and detail in the communications is appropriate for the incident.
• To suggest and report on metrics which provide a measure of the production quality of our system. Such items may be: Uptime, SLA breaches, Processing Capacity Index, Responsiveness, Releases, Incidents & Service Requests. For all these metrics; suggest, prioritise and drive through changes which demonstrate improvements in the metrics.
• Point of Contact for driving improvements in production and DevOps KPI’s for suite of applications in Sec Serv IT
• Incident management across Sec Serv IT
• Incident communication and complete lifecycle management
• Communication forum with upstream, downstream engaging to resolution of issues
• Drive Reduction program (Weekly analysis of ticket and drive the plan for fix)

Qualifications

• Engineering degree or University graduate degree preferably with a degree in IT or Finance.
• A minimum of 8 years of work experience in supporting / developing software applications with actively hands-on with coding in Java

What additional skills will be good to have?

Technical capabilities

• Delivery focused, strong sense in driving system solution with high performance orientation as well as service scalability are critical for this role
• Exposure of working on global project teams on Markets & Securities Services, securities/custody services, and/or fund administration is an added advantage.
• Ability to elicit business requirements, perform analysis and establish/recommend a solution architecture.
• Superior skills in technical consultation, breadth of knowledge of different technology stacks and communications skills
• Must have strong exposure in reviewing all types of Incidents and should have lead a Service Improvement Plan for repeat incidents.
• Should have participated in BCP and DR drills to ensure business continuity.
• Service monitoring on top-tier critical service, provide fast recovery to protect Mean Time To Recover (MTTR)
• Incident Management, Incident communication, Problem Management, Stakeholder management on production issues follow-up
• Broad experience in supporting application using various technologies from Cloud technology, API, infrastructure technology stacks and various programming languages
• Expert-level usage of AppDynamic and Splunk to support troubleshooting and enhance the production estate visibility
• Good understanding of cloud architecture and patterns (GCP, AWS, Azure etc). Preferably – Google Cloud.
• Good understanding of Standard JS frameworks and Javascript/HTML/CSS.
• Good understanding of NoSQL/Non-relational databases, such as MongoDB, Cassandra, (GCP) Cloud Bigtable, Cloud Firestore
• Nice to have experience with data visualization tools, such as Tableau etc.
• Excellent verbal and written communications skills required in English; other language abilities are advantageous

Personal capabilities

• Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
• Self-motivation, and a proven rapid learning capability in a changing environment are essential
• Drive and tenacity to ensure change is effectively implemented in a matrix environment
• Committed to personal and professional development
• Able to work independently, proactively and under pressure against multiple deadlines
• Delivery-focused with attention to detail and ensure tasks are completed on time and to the required level of quality.
• Proven ability to prioritise workload effectively in line with business priorities.
• ‘Can Do’ attitude. Willing to turn a hand to whatever task is required.

Requirements (Desired)

• Knowledge/hands-on experience with any Accounting Rules Engine, preferably Microgen
• Knowledge of batch processing systems/tools (Control-M, Choreographer)
• Project Delivery Experience, especially Agile
• Previous background of working in a matrix organisational structure.
• Able to work with individuals at different levels of seniority.
• Strong risk awareness – identification, mitigation and control

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development Centre***