Senior Manager Communications, Products, Service & Experience Comms

☞ Novartis

View: 101

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Marketing / PR

Industry:

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Job content

4! Four areas in global health we’re focusing on to make a difference in people’s lives. Your work will be important in helping more people understand our incredible commitment to bring transformative medicines to more people worldwide.

Your key responsibilities:
Your responsibilities include, but not limited to:

  • Help to deliver a future-ready and industry leading approach to the practice of Associate Engagement at Novartis and support the fully integrated and flexible operating model by being a vital part of our dynamic team. Work within Associate Engagement and the respective Business Partners and virtual teams, developing and implementing prioritized communications plans and activities on behalf of the business function/unit/program to the enterprise.
  • Develop and manage the internal communications calendar for the function/unit/program bringing fresh communication solutions to support the overall Novartis business strategy and business goals. Acting as senior advisor and serve as communications expert working collaboratively with the relevant virtual teams to develop, implement and deliver our agreed communication programs/campaigns/activities.
  • Develop and measure effective metrics/KPIs to track communication impact and deliver the best business outcomes. Ensure audience-led approach and constantly consider how we enrich their experience and improve the value of what we communicate. Be inspired, curious, and creative to help us transform to a continuous improvement culture, fueled by innovation so we excite the best associate experience every day.
  • For the next 12-18 months, your immediate responsibility will be to work within Associate Engagement and with Business Partners across enterprise functions to deliver on comms objectives. Provide advice and support, and act as communication expert to the Operations and Enterprise teams on how to deliver impactful and customer-centric communication programs / campaigns / activities to the enterprise.
  • In collaboration with the virtual team and function/unit/program take responsibility to support: Engagement of Novartis associates in the development and global rollout of identified products and services. Partner with Operations, P&O, Crisis/ERC to ensure clear and consistent messaging to support the global teams and associates.
  • Provide Change Communications support, demonstrating high skills in change management, persevering to overcome issues, balance risks and build trust among stakeholders. Curate creative engagement activities, unearth success stories, promote services/achievements, manage key events/conferences as appropriate. Work closely with the channel management team to ensure appropriate and timely publishing

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

What you’ll bring to the role:

  • 10+ years in roles delivering high impact communication strategies and plans within a global organization.
  • Courageous, with an ability to challenge and influence across all levels of the organization. Expert at stakeholder management and ability to lead and influence in a highly matrixed organization and across geographical boundaries.
  • Ability to work in agile team settings, supporting the teams and collectively driving for collective results, resilience. Proven track record in managing programs/restructuring and/or change comms initiatives.
  • Best in class expert communications partnering. Excellent understanding of business processes.
Ability to manage multiple priorities at once and is comfortable asking for help when things get crazy.

Desirable:

  • University qualification in relevant area (strategic communications, organizational effectiveness, employee engagement) or relevant professional qualification.
  • Expert English speaker (read/ write/ speak). Other languages helpful but not essential

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

CTS

Business Unit

COMMUNICATION&CHANGE MGMT NBS

Country

India

Work Location

Hyderabad, AP

Company/Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Communications & Public Affairs

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No
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Deadline: 20-06-2024

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