Senior Manager - Order Management

Job content

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, Order Management

In this role, we are looking for a strong Operation lead with extensive knowledge of Order management skill and should led a team with a size of 40-50 people. You will be responsible for end to end accounting and reconciliation.

Responsibilities

• Participate and lead in Weekly & Monthly process review/ governance meetings with partners – Sales / GBS / Internal leaders
• Experience of being responsible for the team size of 40 + FTE’s
• Work with sales/GBS help fixing process upstream downstream issues
• Assess/Develop/Deploy standard methodologies for improvement of AR/ working capital and decreased write off’s
• Drive transformation, standard methodologies’ framework, case studies, benchmarking for making processes more efficient and effective
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects), good to have lean and six sigma certified
• Participate in governance meetings at country/region level; closely work with the team and ensure right collaboration with the team members accurately to meet the results and empower & help them to develop the process standards
• Prior experience of some automation / tool deployment

Qualifications

Minimum qualifications

• Bachelor’s degree in Accounting, Finance, or Business.
• Supervisory/ management level experience in Credit & Collections, preferably in a CPG organization.
• Ability to perform accounting and financial calculations
• Strong financial analytical skills and problem solving skills.
• Effective communicate in writing and verbally to senior management.
• Experience in order management and OTC in industries like FMCG, metal, aerospace, automotive etc.
• Hands on experience in various order management activities, i.e; order entry in ERP system, accepting orders based on capacity, providing promise date etc.
• Confirmed understanding of any of the ERP & TMS systems like SAP, ORACLE, etc.
• Experience in balancing customer facing role and work assessments.
• Self-starter and have analytical, problem solving skills
• Large team stabilizing experience
• Ability to balance customer governance meetings

Preferred qualifications

• Excellent analytical demeanor, problem solving and organization skills
• Resources from OTC domain and worked on SAP ERP- preferably Dispute Management.
• Good understanding of upstream and downstream of Collection/Exceptions/ Dispute process.
• Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers.
• Good people and customer handling skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ’starter kit,’ paying to apply, or purchasing equipment or training.