Senior Technical Writer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Job Description – Technical Writer

Job Title Location : Technical Writer : Noida, India

We are looking for a Technical Writer to join our engineering team.

You will be working in an Agile environment collaborating closely with the engineering team, with minimum supervision.

Your primary role will be to create and edit technical product documentation, such as developer guides, user manuals, installation and configuration guides, API reference manuals, installation manuals, help documents, CRN documents, release notes, and tutorials. You will need to effectively plan, schedule, research, and write.

Define target audience, outline manuals, and write documentation that is technically accurate and conforms to company’s writing style guidelines

Document new features and maintain existing documentation, including online helps and PDFs.

Work closely with developers, product architects, and product owners to create technical documentation with a high focus on clarity, completeness, accuracy, and usability.

Obtain product information from agile meetings, specifications, supplemental material, and discussions with project engineers.

Participate in peer review processes to improve documentation quality.

Contribute to develop and maintain existing documentation processes, standards, checklists, and templates.

Suggest screen labels and error messages with a focus on improving the customer experience (UX).

Create graphics to supplement flow and presentation of the content.

Help in translation and localization processes.

Manage product/component validation according requirements from Product Owner

Develop and maintain automated tests

Ensure product releases delivery with high level quality

Manage support requests within SLA • 4 to 5 years (minimum) as Technical Writer

Proven English writing skills.

Exposure of familiarity with programming languages is not required, but will be a plus.

Job Skills & Qualifications

• Experience with the single-source documentation development methodology.
• Experience working in an Agile/Scrum development environment and software licensing domain.
• Good decision-making and planning skills, strong research skills, high attention-to-detail, and team player skills.
• Self-motivated with positive attitude and analytical skills.
• Ability to deliver in a fast-paced environment with changing priorities and tight deadlines.
• Experience with MadCap Flare, Jira, Confluence, MS Office (Word, Excel, Power Point), and Visio.
• Bachelor’s degree in English, Journalism, technical writing, or a related field. Preference to BE/B.Tech/M. Tech/MCA degree holders.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!